Housecall

Housecall is a licensed primary care facility headquartered in Abu Dhabi that delivers comprehensive medical services at home, in-office, and virtually. Led by young Emirati co-founders and operating under Department of Health License No. MF5704, Housecall replaces the traditional doctor's office by bringing clinical teams directly to patients — whether through teleconsultations, in-home visits, or coordinated lab testing and medication delivery. The practice holds a 4.7-star rating on Google Maps based on over 1,500 reviews, reflecting consistently positive patient experiences across the UAE.

Unlike conventional clinics, Housecall operates without a physical waiting room. Instead, patients access full-service primary healthcare through the Housecall app, scheduling same-day or next-day appointments with licensed physicians who consult virtually or arrive at the patient's doorstep. This model eliminates commute times and clinic queues while maintaining the scope and quality of care found in a traditional doctor's office. Housecall is a member of the Department of Health Abu Dhabi Health Tech Hub and the Hub71 incubator, underscoring its position within the region's healthcare innovation ecosystem.

Services & Treatments at Housecall

Housecall provides a broad spectrum of primary care services organized across five clinical specialties, all accessible through virtual consultations or in-person home visits:

General Practice

Online doctor consultations and home visits covering acute and chronic conditions including asthma, headaches, ear nose and throat care, abdominal pain, constipation, hemorrhoids, bronchitis, bone and joint care, hypertension, diabetes, respiratory infections, psychological and emotional support, ECG, blood investigations, pain assessment, early detection and prevention, and intravenous fluids administration.

Family Medicine

Specialist consultations addressing respiratory disorders, hypertension, diabetes mellitus and endocrinal disorders, infectious diseases, gastrointestinal diseases, adolescent health, allergy and immunology, cardiology, dermatology, mental health, urinary tract diseases, antenatal care, chronic disease management, vaccinations for adults and children, and family planning counselling.

Internal Medicine

Specialist online and home visits for health screening, chronic disease management and counselling, diabetes mellitus, thyroid disorders, treatment of systematic diseases, communicable and infectious diseases, occupational diseases, ECG investigations, and health education.

Pediatrics

Specialist care for children including common cold, gastroenteritis, hand foot and mouth disease, eczema, lactation education, allergic rhinitis, pain assessment, constipation, vaccinations, cough and croup, teething disorders, indigestion, newborn check-ups, ear nose and throat infections, psychological and emotional support, common skin infections, nutritional assessment, and screening for congenital disorders.

Obstetric & Gynecology

OBGYN consultations covering routine women's wellness checks, menopausal issues, pregnancy-induced illness, menstrual cycle disorders, polycystic ovary syndrome, endometriosis, sexual and reproductive health, infertility counselling, pre-pregnancy counselling, breastfeeding evaluation, and sexually transmitted diseases.

Additional services include easy Rx renewals with home delivery, lab testing at home through partnered laboratory services, same/next-day appointments, extended clinic hours, and home care services in Dubai encompassing nursing care, diabetes management, mother and baby care, and physiotherapy.

Patient Experience & Reviews

Housecall holds a 4.7-star rating on Google Maps with over 1,500 reviews. Google Maps reviewers consistently highlight the smooth and well-organized teleconsultation process, the professionalism and attentiveness of Housecall doctors, and the convenience of receiving medical care without visiting a physical clinic. One reviewer, Nisal De Silva, described their third teleconsultation experience as having "excellent" service each time, noting the entire process was "smooth and best organized, with excellent customer service." Another reviewer, Antony Prathisha, praised the booking process as seamless and the doctor as "professional, polite, and attentive," while also noting the app is user-friendly. Neiva Shrestha highlighted Dr. Aakriti specifically as "very polite, understanding, and professional," adding that they felt comfortable during treatment and recovered quickly thanks to her care, with the doctor even following up afterward to check on their condition.

Housecall's Approach to Care

Housecall's philosophy centers on making primary care more accessible while maintaining or improving quality of care, with the goal of measurably improving healthcare outcomes and people's quality of life. The practice believes healthcare should be preventative and personal — Housecall doctors take time to listen to patients and provide care focused on long-term health and wellness rather than simply treating symptoms. Digital health records are connected to regional networks including NABIDH and Malaffi, enabling other specialist doctors who may be part of a patient's care team to access relevant information. The Housecall app serves as the central platform for scheduling consultations, viewing lab results and treatment plans, and coordinating with partner labs and local pharmacies for a connected patient experience.

Location & Accessibility

Housecall is headquartered at Al Khatem Tower, ADGM Square, on Al Maryah Island in Abu Dhabi, situated within the WeWork Hub71 space on the 14th Floor of The Galleria. Al Maryah Island is Abu Dhabi's growing financial and business district. Because Housecall operates as a mobile and virtual practice, patients do not visit this headquarters for medical appointments — instead, doctors come to patients' homes or consult via the app. Housecall services are available across the UAE, including Abu Dhabi, Dubai, Al Ain, RAK, Sharjah, Ajman, and Fujairah, with virtual care accessible from any location. The practice operates around the clock, with 24-hour availability noted on Google Maps, and WhatsApp support available 24/7 at +971 506869921.

Insurance & Payment

Housecall accepts most major insurance plans in the UAE. Insurances accepted include Daman, Thiqa, NAS, NEXTCARE, LIVA, Sukoon, SAADA, ENAYA, Neuron, Al Madallah, Dubai Electricity and Water Authority, ADNIC, and the Esaad loyalty program. Most accepted plans allow patients to use all of Housecall's services at no cost, though some plans require a co-pay. Patients can also choose to self-pay. The Admin Team at 600 566119 can check insurance eligibility before booking. Housecall also offers services for businesses looking to provide healthcare as an employee benefit.

Common Questions

What is Housecall?

Housecall is a licensed primary care service that provides better care easily accessible both in-person and virtually. Patients enjoy access to full-service medical care right in their homes, from home visits and teleconsultations to home lab testing and treatment delivery across the UAE.

What areas does Housecall service?

Housecall services are available across the UAE, including Abu Dhabi, Dubai, Al Ain, RAK, Sharjah, Ajman, and Fujairah. Virtual care is accessible from any location.

Does Housecall accept insurance?

Yes. Housecall accepts most major insurance plans including Daman, Thiqa, NAS, NEXTCARE, LIVA, Sukoon, SAADA, ENAYA, Neuron, Al Madallah, ADNIC, and others. Contact the Admin Team at 600 566119 to verify your specific plan.

How do I book an appointment?

Appointments can be scheduled through the Housecall app for teleconsultations, in-home consultations, or lab home tests. You can also fill out the booking form on the website or call 600 566119. For technical issues, email techsupport@housecall.ae.

Does Housecall see children?

Yes. Housecall's family medicine doctors and pediatricians are qualified and licensed to see children, with pediatric care accessible in the comfort of your home in Dubai, Abu Dhabi, and Al Ain.

Can Housecall help manage chronic conditions?

Yes. Housecall doctors provide routine lab testing, treatment renewals and refills, and chronic disease management for conditions like diabetes, asthma, COPD, weight concerns, and high blood pressure, with a doctor dedicated to your long-term health.

What happens after a consultation?

Your doctor will determine whether you need a treatment plan or lab work. For lab work, the Admin Team schedules a convenient time for a Medical Team member to collect a sample at home. Results are reviewed by your doctor, who will follow up or refer you to a specialist if necessary.

Whether you need a routine check-up, chronic condition management, pediatric care, or an OBGYN consultation, Housecall brings licensed primary healthcare directly to you across the UAE. Compare Housecall with other general practitioners and healthcare providers on Ilistify to find the right medical care for your needs.