The Pet Shack

The Pet Shack is a women-owned pet store located in Al Zeina, Al Raha Beach, Abu Dhabi, offering a comprehensive selection of pet food, supplies, grooming services, and convenient delivery across Dubai and Abu Dhabi. Founded in November 2015 by three passionate pet owners — Ola, Samah, and Fatina — the shop began as a small store in Abu Dhabi and has grown into a trusted destination for pet parents seeking high-quality products for their cats, dogs, and feathered companions. With over 1,700 products across their online catalog and a physical storefront in Al Zeina, The Pet Shack combines in-store shopping with an easy-to-use online platform and mobile app, making it simple for busy pet owners to get exactly what their furry friends need.

The business is deeply rooted in a love for animals. The three owners share 15+ years of experience caring for cats, dogs, and parrots, and they are strong advocates of animal rescue — their own family includes 25 rescued furry and feathered babies. This personal connection to pet care informs every decision they make, from the brands they carry to the way their team interacts with customers and their pets. The Pet Shack researches and tests each product before adding it to their shelves, ensuring that only items they would trust for their own animals are offered to customers.

Products & Supplies at The Pet Shack

The Pet Shack carries an extensive inventory of over 1,700 products organized across three main categories: Cat (817 products), Dog (912 products), and Feathers & Tiny Paws (13 products). Their selection spans everything from daily nutrition to specialized care items.

Cat Products

• Dry food from brands including Applaws, Hill's Science Plan, Orijen, Royal Canin, Taste of the Wild, Thrive, Kit Cat, Zeal Canada, and Ziwi Peak
• Wet food from Applaws, Canagan, Catit, Fish4Cats, Hill's Science Plan, Kit Cat, Little Big Paw, Royal Canin, Thrive, Zeal, and Ziwi Peak
• Treats — crunchy, dental, lickable, natural, and soft chew varieties
• Grooming supplies — brushes, nail care, scissors, shampoos, and wipes
• Health products — dental care, eye and ear care, supplements, tick and flea treatments, and wound care
• Litter and litter boxes, deodorizers, and scoops
• Scratchers and trees, interactive toys, plush toys, wands and teasers, catnip, and throw-and-chase toys
• Beds, bowls and fountains, carriers, cleaning and hygiene products, and milk

Dog Products

• Dry food from Applaws, Hill's Science Plan, Lily's Kitchen, Orijen, Royal Canin, Taste of the Wild, Zeal Canada, and Ziwi Peak
• Grooming supplies — brushes, eye and ear care, nail care, perfumes, scissors, shampoos, and wipes
• Health products — dental care, eye and ear care, supplements, tick and flea treatments, and wound care
• Toys — chew toys, dental toys, durable toys, fetch toys, interactive toys, plush toys, puppy toys, squeaky toys, treat dispensers, and tug toys
• Beds, accessories, bowls and fountains, crates and gates, cleaning and hygiene products, travel items, and odor control

Feathers & Tiny Paws

The Pet Shack also carries a curated selection of 13 products for birds and small animals, ensuring that pet parents with feathered or tiny companions can find appropriate food and supplies.

PetShack Spa & Grooming Services

Beyond retail products, The Pet Shack offers professional grooming services through their PetShack Spa. According to customer reviews on Google Maps, the grooming team is particularly skilled with anxious animals. One reviewer noted that they bring their cat to The Pet Shack and would trust no other groomer, specifically mentioning that Leo was incredibly gentle with their normally very anxious cat. Dog owners also praise the spa experience, with reviews highlighting that their dogs fully enjoy their spa day thanks to the absolutely brilliant team.

Customer Reviews & Ratings

The Pet Shack holds a 4.4-star rating on Google Maps based on 119 reviews. Google Maps reviewers consistently mention several recurring themes: the friendliness and helpfulness of the staff, the good selection of food and supplies, the cleanliness and organization of the shop, and the quality of the grooming services. One Local Guide reviewer described the experience as having a great team with super service and a good selection of food and many other things. Another reviewer highlighted that the shop is clean and well-sorted, with nice personnel, and that items not currently in stock can be ordered. The grooming team receives particular praise for their patience and skill with nervous pets.

The Pet Shack in Al Zeina, Abu Dhabi

The Pet Shack is located at Shop G-B2B in Al Zeina, Al Raha Beach, Abu Dhabi, UAE. Al Zeina is a residential community in the Al Raha Beach development along the Abu Dhabi coastline. The store welcomes walk-in shoppers and encourages pet owners to bring their pets along to the store — letting them choose their own toys is part of the experience. The Pet Shack offers both in-store shopping and a delivery service, providing flexibility for customers who may not always have time to visit the physical location.

Online Shopping & Delivery

The Pet Shack operates a full e-commerce platform at thepetshack.ae, where customers can browse the entire product catalog, place orders, and arrange delivery. A dedicated mobile app is also available on both the Apple Store and Google Play, making shopping even more convenient. The store offers free shipping within Abu Dhabi for orders above AED 100. Online payments are secured with SSL encryption, and the store accepts Visa and MasterCard credit and debit cards in AED. For customers outside Abu Dhabi, The Pet Shack provides delivery to Dubai as well, though specific shipping terms should be confirmed at the time of ordering.

What Sets The Pet Shack Apart

• Women-owned and operated by three passionate pet owners with 15+ years of personal pet care experience
• Strong advocates of animal rescue — the owners' family includes 25 rescued animals
• Every product is researched and tested by the team before being offered to customers
• Combined physical store and full online shopping experience with a mobile app
• In-store policy welcomes pets — customers can bring their animals inside to pick toys
• Items not in stock can be specially ordered for customers
• Professional grooming services with staff experienced in handling anxious pets
• Free shipping on Abu Dhabi orders above AED 100

Store Hours & Contact

The Pet Shack operates with the following store hours: Saturday through Thursday from 12:00 PM to 9:00 PM, and Friday from 4:00 PM to 9:00 PM. Customers can reach the store by phone at +971 2 546 7476 or +971 56 700 6063, or by email at info@thepetshack.ae. The website at thepetshack.ae provides full product browsing, online ordering, and delivery scheduling. Whether you prefer visiting the store with your pet or ordering from the comfort of home, The Pet Shack offers both options to suit your schedule. Compare The Pet Shack with other pet stores on Ilistify to find the best fit for your pet care needs in Abu Dhabi.