Life Pharmacy LLC Branch 37 - Mermaid Towers

Life Pharmacy LLC Branch 37 at Mermaid Towers is a 24-hour pharmacy located on Khalidiyah Street in Abu Dhabi, United Arab Emirates. Operating as part of the LIFE Health Care Group — one of the largest retail pharmacy networks in the UAE with over 500 stores and 4,000+ professionals — this branch provides round-the-clock access to prescription medications, over-the-counter health products, wellness supplies, and medical equipment. The pharmacy serves the Khalidiyah community with both in-store shopping and a delivery service, ensuring residents have convenient access to healthcare essentials at any time of day or night.

Since LIFE commenced its journey as a retail pharmacy group in 1996, the organization has grown from a single store into a sprawling network of pharmacies, healthcare hypermarkets, and wellness outlets across the UAE. The Mermaid Towers branch carries forward this legacy by offering personalized service, multilingual staff, and a wide product selection in a neighborhood known for its residential towers and family-oriented community. With a 4.6-star rating on Google Maps based on 391 reviews, Life Pharmacy Mermaid Towers has built a solid reputation for knowledgeable pharmacists and attentive customer care.

Services & Products at Life Pharmacy Mermaid Towers

As a full-service pharmacy operating under the LIFE Health Care Group umbrella, this branch offers a comprehensive range of healthcare products and services:

• Prescription medications — filling and dispensing prescribed drugs with professional pharmacist guidance
• Over-the-counter medicines — pain relievers, cold and flu remedies, allergy treatments, digestive health products, and first-aid supplies
• Health and wellness products — vitamins, supplements, nutrition products, and personal care items from over 150 exclusive principal brands represented across the LIFE pharmacy chain
• Medical equipment rental — LIFE was the first pharmacy chain in the region to offer medical equipment rentals, including wheelchairs, electric wheelchairs, medical beds, and oxygen concentrators
• Beauty and skincare — cosmetics, skincare treatments, and hygiene products
• Delivery service — home delivery of medications and health products to nearby residences in the Khalidiyah area
• In-store shopping — walk-in service with personalized pharmacist consultations

Customer Reviews & Ratings

Life Pharmacy Mermaid Towers holds a 4.6-star rating on Google Maps based on 391 reviews. Google Maps reviewers consistently highlight the quality of the pharmacy staff and their willingness to go beyond basic service expectations.

Pharmacist Expertise and Multilingual Service

One reviewer, Maria Alkopa, praised the branch by stating it offered "the best assistant of all time with the best advice" and was pleasantly surprised to find a pharmacist who speaks German, thanking "Mr. Ali" for his perfect assistance. This multilingual capability is a notable advantage in Abu Dhabi's diverse international community, where residents come from many countries and may feel more comfortable discussing health concerns in their native language.

Personalized Attention and Kindness

Another reviewer, Derlin Fernando Martínez Hernández, expressed gratitude for "the exceptional service" received from staff member Mrs. Sarosh, noting that even without planning to make a purchase, she was given full attention and extensive knowledge shared with kindness. The reviewer described it as a rare level of customer care that "not only builds trust, but also inspires society to be more kind, helpful, and genuine without expecting anything in return."

Delivery Service Feedback

While most reviews are positive, some customers have raised concerns about the delivery service. One reviewer, ann I., expressed disappointment about a delayed delivery, noting that despite living only a few blocks away, the order arrived late at night. The pharmacy management responded to this feedback, acknowledging the concern and expressing regret over the experience. This feedback suggests that while the delivery option is available, customers may want to confirm expected delivery timelines when placing orders.

Life Pharmacy's Approach & Innovation

The LIFE Health Care Group has introduced several pioneering concepts in pharmaceutical retail across the region. Notable innovations include establishing the first Healthcare Hypermarket in the GCC, launching the first Drive-Thru pharmacy in the Middle East, and creating the first Shop-in-Shop concept in healthcare retail. LIFE also holds the distinction of having the highest number of 24-hour pharmacies in the UAE, which is why the Mermaid Towers branch can operate around the clock. The chain has achieved Superbrands status for eight consecutive years (2011–2018) and received multiple Retail ME Awards, including Most Admired Retail Pharmacy for 2013, 2014, and 2015, as well as the DSF 2010 Innovation Award for Best Retail Customer Service.

LIFE's brand philosophy centers on a customer-centric approach where personalized service drives loyalty. The company guarantees an extraordinary retail experience through competitive pricing, wide product availability, and accessibility of healthcare products and services. Trustworthiness, respect for customers, and exceeding expectations are described as the traditional golden retailing principles that the organization follows.

Location & Accessibility

Life Pharmacy Mermaid Towers is situated at Unit No. 3 & 4 in Mermaid Tower on Khalidiyah Street, Abu Dhabi. The Khalidiyah area is a well-established residential neighborhood in Abu Dhabi, known for its mix of apartment towers, local shops, and family-friendly amenities. The Mermaid Tower location places the pharmacy directly within a residential complex, making it exceptionally convenient for building residents who can access pharmacy services without leaving their immediate neighborhood.

The branch operates 24 hours a day, seven days a week, providing uninterrupted access to medications and health products — a critical service for late-night emergencies, unexpected illness, or ongoing prescription needs. The pharmacy offers both in-store shopping and a delivery service for customers who prefer to have products brought to their doorstep. Public transportation access is available in the Khalidiyah area, and the pharmacy is reachable via major roads in Abu Dhabi.

Common Questions About Life Pharmacy Mermaid Towers

Is Life Pharmacy Mermaid Towers open 24 hours?

Yes, this branch operates around the clock, 24 hours a day, seven days a week. It is part of LIFE's network of 24-hour pharmacies — the highest number of any pharmacy chain in the UAE.

Does Life Pharmacy Mermaid Towers offer delivery?

Yes, the pharmacy provides a delivery service for medications and health products. Customers can place orders for delivery to nearby locations in the Khalidiyah area. Contact the branch directly at +971 4 571 8037 to confirm delivery availability and estimated timelines for your specific location.

Can I rent medical equipment from this branch?

LIFE Health Care Group was the first pharmacy chain in the region to offer medical equipment rentals, including wheelchairs, electric wheelchairs, medical beds, and oxygen concentrators. Contact the Mermaid Towers branch directly to confirm which equipment is available for rental at this specific location.

Do the pharmacists speak multiple languages?

According to Google Maps reviews, staff at this branch have been noted for multilingual capabilities, including German-speaking pharmacists. Abu Dhabi's international community benefits from this diverse language support when discussing health concerns and medication instructions.

How can I contact Life Pharmacy Mermaid Towers?

You can reach the branch by phone at +971 4 571 8037. For general corporate enquiries, LIFE's customer care line is +971 4 344 1122, and email inquiries can be sent to info@life-me.com.

What brands and products are available?

LIFE is the only pharmacy chain to represent over 150 exclusive principal brands from across the globe. The Mermaid Towers branch carries a wide selection of prescription medications, over-the-counter drugs, vitamins, supplements, beauty products, personal care items, and medical supplies. Visit the store or the LIFE online store at e-life.me for product availability.

Whether you need a late-night prescription fill, a health consultation with a knowledgeable pharmacist, or everyday wellness products close to home, Life Pharmacy Mermaid Towers stands ready to serve the Khalidiyah community around the clock. Compare this pharmacy with other healthcare providers on Ilistify to find the best fit for your needs.