Al Shami Sugar & Grains Packing LLC

Al Shami Sugar & Grains Packing LLC stands as a prominent sugar mill and packaging powerhouse in the heart of Jebel Ali Industrial Area 1, Dubai. Since its establishment in 1999, the company has evolved into a leading supplier of refined sugar, grains, and related food products, serving a diverse clientele that spans the United Arab Emirates, the broader Middle East, Africa, and parts of Europe. With a 4.0-star rating on Google Maps from 43 reviews, Al Shami Sugar is recognized for its extensive product range, commitment to quality, and pioneering role in introducing convenient sugar stick packets to the regional market.

The facility operates with a dual focus on large-scale industrial production and retail-friendly packaging, offering everything from bulk sugar for food manufacturers to elegantly portioned sticks and cubes for the hospitality sector. The company's dedication to sustainability, advanced technology, and employee safety has driven its dramatic growth and solidified its reputation as a preferred supplier for over 1,500 clients in the UAE alone.

Product Range and Specialized Offerings at Al Shami Sugar

Al Shami Sugar & Grains Packing LLC provides a comprehensive suite of products tailored to the needs of the food and beverage industry. Their catalog extends far beyond basic granulated sugar, encompassing multiple formats and complementary food items.

Core Sugar Products

• White, Brown, and Sweetener Stick Packets: The company was the first in the Middle East to introduce sugar in stick packets back in 1999. These are available in catering and retail packs, making them a staple for airlines, hotels, coffee shops, and private offices.
• Majestic Sugar Cubes: A signature brand, these sugar cubes have seen tremendous success across the Gulf region, prized for their consistent quality and ease of use.
• Grand Diamond Natural Brown Sugar: This premium brown sugar variant caters to a growing market demand for less-processed, natural sweeteners.
• Individually Wrapped Cubes and Sweetener Spray: Representing some of the company's latest innovations, these products emphasize hygiene and convenience for high-end food services.

Expansion Beyond Sugar

Recognizing the evolving needs of their clients, Al Shami Sugar has broadened its portfolio to include spices and coffee under brands like Majestic Spices and Majestic Coffee, as well as Mehmas Coffee. This diversification allows them to serve as a one-stop-shop for hotels, restaurants, and catering companies seeking uniform quality across multiple pantry staples.

Customer Reviews and Reputation

Al Shami Sugar & Grains Packing holds a 4.0-star rating on Google Maps based on 43 customer reviews. Feedback from Google Maps reviewers paints a picture of a company with a strong product foundation and a responsive management team, though some service interactions have yielded mixed experiences.

Several reviewers highlight positive encounters with the company's staff. One Google Maps reviewer, Mo Alaasi, noted a very friendly and accommodating experience with an office employee named Celine, describing the visit as pleasant overall. The business owner actively engages with feedback, responding to this review by thanking the customer and promising to address any staff conduct issues.

Recurring themes in critical feedback focus on minimum order quantities and the suitability of the sales channel for smaller buyers. A reviewer named Emad Omer mentioned an unhelpful experience when attempting to purchase a smaller quantity of 2.5 to 5 kg, feeling the service was not accommodating for non-bulk purchases. In response, the owner clarified that Al Shami Sugar is a supplier for larger-scale needs and suggested supermarkets for small-quantity purchases, emphasizing that all feedback is taken seriously. Another reviewer, Udo Gaedig, mentioned initial difficulties but reported that service was subsequently satisfactory. This feedback underscores the company's primary role as a wholesale and industrial supplier.

Commitment to Quality and Innovation

Al Shami Sugar & Grains Packing positions itself as an industry leader through a strong emphasis on quality control, operational sustainability, and continuous innovation. The company's website stresses its long-standing commitment to employing the latest technology and maintaining a safe environment for both its products and its employees.

The operation adheres to a HACCP Procedural System, signaling rigorous food safety management and hazard control throughout the production process. This certification is a vital trust signal for the hotels, airlines, and class A and B supermarkets that form the backbone of their client base. The company also offers private labelling services, allowing businesses to brand sugar and other products as their own, a key value-add for many hospitality and retail partners. Furthermore, Al Shami Sugar actively participates in major global food and beverage trade exhibitions, including Gulfood, SIAL Moscow, SIAL Sharjah, and SIAL Canada, demonstrating a commitment to staying at the forefront of industry trends and expanding its international footprint.

Location and Operational Capabilities in Dubai

The company's headquarters and primary facility are situated in the Jebel Ali Industrial Area 1, a strategic location in Dubai that places it within one of the world's most significant logistics and trade hubs. This proximity to Jebel Ali Port facilitates efficient import of raw materials and export of finished goods across the Middle East, Africa, and Europe.

Al Shami Sugar's website highlights impressive operational statistics that define its scale and market penetration. The company boasts a production capacity exceeding 4 million units, serves over 9,000 retail clients, and manages a catalog of more than 200 products. With over 1,500 clients in the UAE alone, their reach extends to every corner of the nation's food service and retail landscape, from aviation catering and major hotel chains to private offices and supermarkets.

Sales and Factory Hours at Al Shami Sugar

For clients looking to place orders or arrange pickups, Al Shami Sugar maintains consistent operating hours for both its sales department and factory operations. These hours are structured to serve business clients effectively during the work week, with adjusted timings on Friday.

Sales Department Hours

• Monday to Thursday: 7:30 AM – 5:00 PM
• Friday: 7:30 AM – 12:00 PM
• Saturday: 7:30 AM – 5:00 PM
• Sunday: Closed

Factory Hours

• Monday to Thursday: 7:30 AM – 5:00 PM
• Friday: 7:30 AM – 12:00 PM
• Saturday: 7:30 AM – 5:00 PM
• Sunday: Closed

Businesses can reach the company via phone at +971 4 883 3300 or fax at +971 4 883 3233. Email inquiries are welcomed at info@alshamisugar.ae for general sales information and admin@alshamisugar.ae for administrative matters.

Common Questions About Al Shami Sugar & Grains Packing

Does Al Shami Sugar serve individual consumers or only businesses?

Al Shami Sugar is primarily a wholesale supplier serving hotels, restaurants, catering companies, airlines, and supermarkets. While direct inquiries are welcome, the company's model is designed for bulk ordering. One reviewer was advised to visit a supermarket for very small purchases under 5 kg.

What types of packaging does Al Shami Sugar offer?

The company provides extensive packaging options, including stick packets, cubes, individually wrapped cubes, catering packs, and retail packs. They also offer private labelling so businesses can package sugar under their own brand.

Where does Al Shami Sugar deliver its products?

Al Shami Sugar supplies clients across the United Arab Emirates, Kuwait, Qatar, Saudi Arabia, Oman, Bahrain, Iraq, Jordan, Libya, and various countries in Africa and Europe. To confirm delivery to your specific location, contact their sales department directly.

What other products does Al Shami Sugar sell besides sugar?

In addition to white, brown, and artificial sweetener in multiple formats, the company also distributes spices, coffee, and sweetener spray. Their brands include Majestic Sugar Cubes, Majestic Spices, Majestic Coffee, and Mehmas Coffee.

How can I contact Al Shami Sugar for a bulk order?

The primary contact is their sales department at +971 4 883 3300 or via email at info@alshamisugar.ae. Their office is in Jebel Ali Industrial Area 1, and they operate from Monday to Saturday, with limited hours on Friday and full closure on Sunday.