New Veterinary Clinic Abu Dhabi

New Veterinary Clinic Abu Dhabi has been a cornerstone of pet healthcare in the capital since 1981, making it Abu Dhabi's longest-established private veterinary practice. Founded and led by Dr. Faisal Shaheen, the clinic has spent over four decades serving families across the city — from routine wellness checks for household cats and dogs to specialist care for parrots, reptiles, and exotic species that most other clinics in Abu Dhabi simply will not treat. Located on the Mezzanine floor of the Marroush building on Hazza Bin Zayed The First Street in the Al Danah area, the clinic remains easily accessible for pet owners throughout the city.

What sets New Veterinary Clinic apart is the combination of deep experience and genuine availability. Dr. Faisal personally answers emergency calls around the clock — 24 hours a day, 7 days a week — meaning pet owners always speak directly to an experienced veterinarian, not an answering service or call centre. This level of personal access is increasingly rare in Abu Dhabi's growing veterinary landscape and is one of the reasons clients have trusted the clinic for over 44 years.

Services & Treatments at New Veterinary Clinic Abu Dhabi

The clinic offers a comprehensive range of veterinary services under one roof, covering everything from preventive care to emergency intervention and specialist documentation for international pet travel.

• Wellness Exams — Annual head-to-tail health checks designed to catch problems early and keep pets thriving long-term.
• Vaccinations — Full vaccine schedules for cats, dogs, and other pets, protecting against preventable diseases common in the UAE environment.
• Microchipping — ISO-standard microchips for permanent pet identification, required for UAE registration and international travel.
• 24/7 Emergency Care — Dr. Faisal is reachable day and night for genuine emergencies on the dedicated mobile line 050-641 1007.
• Exotic Animal Care — Specialist treatment for parrots, reptiles, rabbits, ferrets, small mammals, and other exotic species that general clinics typically turn away.
• International Pet Travel Certificates — Health certificates, MOCCAE endorsement, and country-specific travel document preparation for owners relocating abroad with their pets.
• Parasite Control — Year-round prevention plans for fleas, ticks, and internal parasites, tailored specifically to the UAE climate.
• Pet Shop — Quality food, supplies, and health products with vet-recommended brands available at fair prices directly from the clinic.

Dr. Faisal Shaheen — Over 44 Years of Veterinary Experience

Dr. Faisal Shaheen opened New Veterinary Clinic in 1981, long before Abu Dhabi had the modern veterinary clinic landscape it enjoys today. Over more than four decades, he has treated everything from household cats and dogs to leopard cubs, pythons, falcons, and primates. His philosophy is straightforward: every animal deserves the same dedication you would give a family member. That conviction is why he still answers emergency calls personally and why clients return with pets they have had for fifteen years or more.

Dr. Faisal holds a Veterinary Medicine Degree and is a UAE Licensed Practitioner recognised as an exotic animal specialist and international pet travel expert. His long-standing presence in Abu Dhabi means he understands the specific health challenges pets face in the local climate — from heat-related conditions to parasite pressures unique to the region.

Exotic Animal Specialist

Most veterinary clinics in Abu Dhabi turn exotic animals away. Dr. Faisal has been treating them since the 1980s, bringing genuine specialist experience that cannot be replicated overnight. The clinic welcomes birds and parrots for full examination, dietary advice, and treatment; reptiles including lizards, tortoises, and snakes; small mammals such as rabbits, guinea pigs, hamsters, and ferrets; and even primates, supported by decades of hands-on experience. This capability makes New Veterinary Clinic a destination for pet owners who have nowhere else to turn for their unconventional companions.

International Pet Travel Expertise

Relocating abroad with a pet from Abu Dhabi requires precise documentation — health certificates, microchip verification, vaccination records, and in many cases MOCCAE (Ministry of Climate Change and Environment) endorsement. Getting any step wrong can mean a pet cannot fly. New Veterinary Clinic was among the first clinics in Abu Dhabi recognised for handling complex export health certificates. The process begins with a consultation where Dr. Faisal identifies exactly what the destination country requires, followed by a full physical examination and record review, official certificate issuance on clinic letterhead, and guided MOCCAE endorsement. Clients are advised to contact the clinic as early as possible before their planned travel date.

Customer Reviews & Ratings

New Veterinary Clinic Abu Dhabi holds a 3.5-star rating on Google Maps based on 98 reviews. Google Maps reviewers consistently highlight several recurring themes that distinguish this clinic from others in the city.

The most frequently mentioned strength is Dr. Faisal's responsiveness during late-night and after-hours situations. One reviewer, Mariya Karpova, noted she was "very satisfied with Dr. Faisal's work — he always reacts quickly and helped me at night with my cat. Very professional, without much fuss and unnecessary details, solves problems quickly and uncomplicatedly." This willingness to respond personally outside normal hours is a pattern echoed across multiple reviews.

Another recurring theme is the clinic's honesty and willingness to help without pushing unnecessary visits. Sara Hagahmed shared that she called very late in the evening just to inquire about prices: "The vet was very helpful on the phone, gave me tips on cat care and calmed me down. He seemed competent and spared me an unnecessary visit to the clinic." This transparency about whether a pet truly needs to come in or can be managed at home is something reviewers explicitly appreciate.

Reviewers also highlight the quality of surgical procedures and post-operative outcomes. Hussam Baydas brought his cat for neutering and reported: "The doctor was very professional and friendly. After the operation, my cat recovered very quickly and pain-free and could resume her normal life the next day. The wound healed quickly and without problems."

New Veterinary Clinic in Al Danah, Abu Dhabi

The clinic is situated on the Mezzanine floor of the Marroush building, office 2, at 821 Hazza Bin Zayed The First Street in the Al Danah area of Zone 1, Abu Dhabi. This central location on one of Abu Dhabi's well-known main streets makes it accessible from multiple neighbourhoods across the city. Pet owners can reach the clinic by phone at 02-672 5955 during regular hours or on the emergency mobile at 050-641 1007 at any time.

Regular clinic hours run Saturday through Thursday from 10am to 6pm, with Friday as the closed day. The emergency line operates 24 hours a day, 7 days a week — a critical distinction for pet owners facing sudden health crises outside business hours. Google Maps attributes confirm the clinic is listed as open 24 hours, reflecting the emergency availability.

What Sets New Veterinary Clinic Apart

• Longest-established private vet clinic in Abu Dhabi — founded in 1981, over 44 years of continuous operation.
• Direct vet access for emergencies — Dr. Faisal answers the emergency line personally, not through a call centre or answering service.
• Exotic animal expertise — one of the few Abu Dhabi clinics that treats parrots, reptiles, primates, and other species beyond cats and dogs.
• International pet travel authority — recognised for handling complex export health certificates and MOCCAE endorsement, with country-specific guidance.
• Honest, no-pressure approach — reviewers note that Dr. Faisal advises whether a visit is truly necessary, sparing owners unnecessary costs and stress.
• On-site pet shop — vet-recommended food, supplies, and health products available directly at the clinic at fair prices.

Common Questions

Does New Veterinary Clinic offer 24/7 emergency care?

Yes. For genuine pet emergencies, Dr. Faisal is reachable around the clock on the dedicated emergency mobile line 050-641 1007. You will speak directly to the veterinarian, not an answering service.

What are the clinic's regular hours?

New Veterinary Clinic is open Saturday through Thursday from 10am to 6pm. The clinic is closed on Fridays. Emergency calls are answered 24/7 on the mobile line.

Does the clinic treat exotic animals?

Yes — this is one of the clinic's strongest specialisations. Dr. Faisal treats parrots and other birds, reptiles (lizards, tortoises, snakes), small mammals (rabbits, guinea pigs, hamsters, ferrets), and even primates. Most general veterinary clinics in Abu Dhabi do not accept exotic species.

Can New Veterinary Clinic help with international pet travel from Abu Dhabi?

Yes. The clinic provides full pet travel documentation services including health examinations, official health certificates on clinic letterhead, vaccination and microchip record review, and MOCCAE endorsement guidance. Contact the clinic as early as possible before your planned travel date, as requirements vary by destination country.

How do I book an appointment?

Call the clinic at 02-672 5955 during regular hours (Sat–Thu, 10am–6pm) to book an appointment. For emergencies at any time, call 050-641 1007 directly.

Does the clinic have a pet shop?

Yes. New Veterinary Clinic operates an on-site pet shop offering quality food, supplies, and health products with vet-recommended brands at fair prices.

Is New Veterinary Clinic family-owned?

The clinic has been led by Dr. Faisal Shaheen since its founding in 1981, making it a long-standing single-practitioner private practice rather than a corporate clinic group.

Whether you need a routine wellness exam, an emergency vet at midnight, specialist care for an exotic pet, or paperwork to fly your companion overseas, New Veterinary Clinic Abu Dhabi brings over four decades of focused experience to every case. Compare veterinary clinics in Abu Dhabi on Ilistify to find the right fit for your pet's needs.