The Hospitality Shop

Located at 5/21 Genge Street in the heart of Canberra, The Hospitality Shop is a retail destination catering to the local food and hospitality community. With a 4.3-star rating on Google Maps from 35 reviews, the shop provides essential supplies for cooking, baking, and food presentation, drawing a steady stream of customers seeking quality kitchenware and specialty ingredients.

Google Maps categorizes the business as Gaststättenbedarf, highlighting its focus as a supplier to the gastronomy and catering sector. The shop’s inventory supports both home cooks and professional chefs, offering a curated selection of pots, pans, knives, aprons, and tea-brewing accessories that appear in customer photographs and reviews. The business operates with in-store shopping, in-store pickup, and delivery services, accommodating a wide range of customer needs across Canberra’s diverse neighborhoods.

Product Range at The Hospitality Shop

Shoppers at The Hospitality Shop can browse an array of practical kitchenware and hospitality essentials. Inventory highlights, gleaned from customer photos and online references, include professional-grade knives, saucepans, frying pans, and replacement parts that support daily cooking routines. The store also stocks protective aprons suitable for both home kitchens and restaurant environments, along with tea-brewing tools that reflect a growing interest in specialty hot beverages.

Beyond these staples, the shop carries gift items and set-piece collections that appeal to customers looking for unique presents or business-oriented purchases. The presence of replacement components—such as knife sets and kitchen utensil replacements—suggests a commitment to supporting long-term use and maintenance, rather than just one-time sales. Customers specifically mention purchasing items for cooking and tea drinking, indicating that the product mix leans into both practical utility and personal enjoyment.

Customer Reviews & Feedback

With a 4.3-star rating on Google Maps, The Hospitality Shop receives a range of customer opinions that shape its local reputation. Positive reviews highlight the store as a dependable source for kitchen and tea-related goods, with one longtime customer describing frequent visits to buy cooking essentials and tea supplies, and acknowledging a warm owner response to their feedback.

However, negative reviews reveal recurrent concerns about customer service, specifically involving interactions with an older male staff member. Multiple reviewers describe the gentleman as rude and dismissive, recounting experiences where they felt belittled when attempting to exchange or return products. One customer reported being accused of mishandling a defective product, while another expressed frustration after being met with a surly attitude when asking a simple question about exchanging an opened apron. The owner has publicly responded to at least one of these complaints, apologizing and inviting further contact, signaling an awareness of the service gaps that some customers have encountered.

The Hospitality Shop in Canberra's City Centre

The shop operates from 5/21 Genge Street in Canberra, Australian Capital Territory, placing it within the central business district near public transport, cycling routes, and pedestrian footpaths. The location benefits from easy access for workers and residents in the inner north and city precincts, with nearby bus stops and City Interchange providing convenient connectivity. While specific parking details are not listed, the site’s central positioning means that paid street parking, public car parks, and bike racks are typical in the surrounding area.

Attributes on Google Maps indicate that the store is LGBTQ+ friendly and offers services in German, reflecting a multilingual and inclusive environment that welcomes a broad customer base. The premises appear in street-level photos as part of a mixed-use building, with a compact retail frontage that houses the display of kitchenware and specialty items. While wheelchair accessibility is not explicitly confirmed in the Maps listing, the street-facing entrance suggests step-free access, though customers are encouraged to contact the shop directly to verify specific accessibility features.

Services and Shopping Options

The Hospitality Shop accommodates different shopping preferences through three primary service channels. In-store shopping allows customers to handle merchandise directly and consult staff about product specifications and usage. The pickup service is suited for those ordering ahead and collecting during operating hours, while the delivery option extends the store’s reach to home and workplace addresses across Canberra.

Operating hours follow a Thursday-to-Sunday pattern, reflecting a schedule that caters to weekend shoppers and those able to visit during late-week periods. The shop opens at 9:30 am on Thursday, runs from 10:00 am to 4:00 pm on Friday, and maintains a 10:00 am to 3:00 pm window on Saturday. Customers planning visits should confirm these timings directly, as adjustments may occur for public holidays or seasonal changes. Contact is available by phone at +61 2 6262 7700 or via the website at thehospitalityshop.com.au.

Common Questions

What products can I find at The Hospitality Shop?

The shop stocks kitchen knives, saucepans, frying pans, aprons, tea-brewing accessories, and hospitality gift items, among other cooking and serving essentials.

Does The Hospitality Shop offer delivery?

Yes, delivery is available alongside in-store shopping and pickup, according to the services listed on Google Maps.

What are The Hospitality Shop’s opening hours?

The shop opens Thursday at 9:30 am, Friday from 10:00 am to 4:00 pm, and Saturday from 10:00 am to 3:00 pm.

How can I contact The Hospitality Shop?

You can reach them by phone at +61 2 6262 7700 or visit their website at thehospitalityshop.com.au.

Does The Hospitality Shop accept product returns or exchanges?

Customer reviews suggest that experiences with exchanges vary, and the owner has encouraged customers to reach out directly to resolve issues. It’s recommended to contact the shop for their current return policy before making a purchase.

Is parking available near The Hospitality Shop?

The shop is located on Genge Street in Canberra’s CBD, where paid street parking and public car parks are typically available nearby, though the store does not list dedicated customer parking.

Is The Hospitality Shop wheelchair accessible?

Accessibility information is not detailed in the available sources; customers should contact the shop directly for specifics regarding wheelchair access.