Chatime Woden

Chatime Woden is a dedicated bubble tea shop located within the bustling Westfield Woden shopping centre in Phillip, Australian Capital Territory. Situated at Kiosk 007 on Level 2 of Keltie Street, this store is part of the well-known Chatime Australia brand, bringing the brand's signature "Cups of Joy" philosophy directly to the Woden Valley community. The kiosk offers a convenient stop for shoppers seeking expertly crafted beverages, blending traditional tea culture with modern, playful flavours in a fast, friendly format.

The Phillip location is designed for speed and quality, offering a focused menu that covers the brand's core drink categories. Customers can explore a range of Signatures, Fruity blends, Milky classics, Frozen treats, and energy-boosting Cha-rge drinks. The store emphasizes efficiency without compromising on the fresh, custom-made quality that has built Chatime's reputation across Australia. With services that include dine-in, takeaway, and delivery, it adapts to the needs of Westfield's diverse visitors.

As a kiosk rather than a full sit-down cafe, the experience at Chatime Woden centres on the vibrant, colourful drinks themselves. The atmosphere is energetic and transactional, allowing patrons to customize their tea with different sugar and ice levels before continuing their shopping or enjoying their drink in the centre's communal areas. The interior reflects the brand's modern aesthetic, focusing on the visual appeal of the drink preparation process, which is a hallmark of the bubble tea experience.

Menu Highlights at Chatime Woden

The menu at Chatime Woden features a broad spectrum of bubble tea, with particular emphasis on recent brand-wide innovations. The menu board prominently displays limited-time collaborations and new product launches, keeping the selection fresh and seasonally relevant. Core favourites remain consistently available, ensuring regular customers can always find their go-to order.

Current highlights include the Nutella® collaboration range, which introduces two drinks not commonly found in other bubble tea shops. The Iced Chocolate with Nutella® and Hot Chocolate with Nutella® blend the iconic hazelnut spread with Chatime's beverage craft for a unique, indulgent treat. Another major feature is the Premium Matcha series, showcasing a new premium grade of Japanese matcha in three distinct drinks: the Brown Sugar Matcha Latte, Jasmine Matcha Milk Tea, and Earl Grey Matcha Milk Tea. These are designed to deliver a smooth flavour, vibrant green colour, and refined aroma. Other specific drinks featured on their website include the Strawberry Matcha Latte, Cookies and Cream blend, and the classic Thai Pearl Milk Tea.

The Chatime Woden Kiosk Experience

A visit to Chatime Woden is defined by customisation and speed. Unlike a full-service restaurant, the process is streamlined: customers approach the kiosk, choose from the visually rich digital menu or pre-loaded favourites, specify their preferred sugar level and ice content, and watch as the "brew crew" prepares the drink. The kiosk format encourages takeaway, with drinks sealed for travel, making it easy to enjoy while browsing the rest of Westfield Woden.

The service model is built for efficiency, which is reflected in customer feedback. While experiences vary, the shop's ability to serve a high volume of customers quickly is noted. The kiosk's service options are versatile, offering takeaway for shoppers on the go, delivery service for those who want to enjoy their drinks at home or office, and dine-in capacity for a brief break in the shopping experience.

Customer Reviews & Ratings at Chatime Woden

Chatime Woden holds a 3.5-star rating on Google Maps based on 121 reviews, indicating a mixed but largely informative feedback loop. The reviews reveal a stark contrast in customer experiences, highlighting the importance of the specific staff on duty during each visit.

Positive feedback consistently praises the speed and friendliness of service. One reviewer, Jessica Lee, described the shop as setting "the bar for Bubble Tea very high," noting that drinks are "always prepared quickly and the service is always friendly." This sentiment is echoed in the owner's responses, which emphasize the team's commitment to efficient service.

However, a significant portion of negative reviews points to inconsistent service quality. One reviewer recounted a very rude interaction with a staff member, leading to a frustrating experience. Another detailed repeated issues with service from a particular group of teenage staff members, calling the experience "consistently catastrophic." The management actively responds to these reviews, apologizing and directing customers to provide further details for internal investigation, showing a formal process for addressing complaints.

Chatime Woden in Phillip, ACT

This bubble tea shop is strategically located in the heart of the Woden Town Centre. The address, Kiosk 007, Level 2, Westfield Woden, Keltie Street, Phillip ACT 2606, places it squarely inside one of Canberra's major retail hubs. The mall offers ample parking and is a central node for public transport, making the kiosk highly accessible to shoppers from surrounding suburbs like Lyons, Curtin, and Mawson. Being on Level 2 means it's integrated into the primary shopping thoroughfare, benefiting from high foot traffic. The store is disability-accessible, and as a kiosk, navigation is straightforward for all customers.

Hours, Reservations & Contact

Chatime Woden operates during typical Westfield shopping hours, with some variations. The standard timetable is 10:00 AM to 7:00 PM on most days, with adjusted hours on specific days, including a 10:30 AM start and a 6:00 PM close on Mondays, 5:30 PM on Saturdays, and 4:30 PM on Sundays. As a kiosk, it does not take reservations; all orders are placed at the counter on a walk-up basis. Customers can place orders for takeaway directly or use available delivery service apps for off-site consumption. The shop can be contacted by phone at +61 2 9283 0880 or via the brand's email at info@chatime.com.au.

Common Questions at Chatime Woden

What are Chatime Woden's opening hours?

The shop generally opens around 10:00 AM, closing at 7:00 PM on weekdays, with earlier closing times on Saturday (5:30 PM) and Sunday (4:30 PM). Monday hours are 10:30 AM to 6:00 PM.

Does Chatime Woden offer delivery?

Yes, delivery service is available from this location, allowing customers to order online through various delivery platforms.

Can I customise the sugar and ice levels in my drink?

Yes, like other Chatime locations, Chatime Woden allows you to customise your sugar and ice levels to your preference.

What is the Nutella® collaboration range?

The Nutella® collaboration features two exclusive drinks: the Iced Chocolate with Nutella® and the Hot Chocolate with Nutella®, offering a unique twist on the traditional bubble tea menu.

Does Chatime Woden accept credit cards?

Yes, according to available information, the store accepts cash and various cashless payment methods.

Where exactly in Westfield Woden is Chatime located?

Chatime Woden is located at Kiosk 007 on Level 2 of Westfield Woden, directly on Keltie Street in Phillip.

How can I provide feedback about a bad experience at the store?

You can email the customer service team at info@chatime.com.au with details of your visit, and management will investigate the incident.