Southside Dairy

Southside Dairy operates as a dedicated dairy wholesale supplier based in Hume, Australian Capital Territory, providing a crucial link between producers and businesses throughout the Canberra region. From its facility at 104 Sawmill Circuit, the company has established itself as a consistent source of fresh milk and an extensive range of dairy products, catering specifically to the demands of commercial kitchens, cafes, bakeries, and various retail outlets. As part of Australia's leading dairy company, the business leverages its strong network to ensure a reliable supply chain that is essential for the operations of its many clients.

The company’s focus on wholesale distribution is immediately apparent in its product catalogue and service model. Southside Dairy does not function as a retail storefront for the public; instead, it specializes in regular, scheduled deliveries to businesses that depend on fresh dairy to function. Their offering spans from everyday staples to specialized professional products, ensuring that a local café can source their milk from the same reliable partner as a large hospital or supermarket. This business-to-business model allows Southside Dairy to build deep relationships with clients, understanding their unique volume requirements and delivery schedules to minimize disruption.

Products and Dairy Range from Southside Dairy

Southside Dairy stocks a comprehensive range of dairy products designed to meet diverse commercial needs. The catalogue extends well beyond standard milk, providing a one-stop solution for many fresh dairy requirements. Their portfolio includes full-cream and low-fat options, as well as an array of creams, custards, and butter essential for baking and food preparation. Additionally, the availability of yoghurts, sour cream, and a variety of cheeses allows businesses to consolidate their orders with a single supplier, simplifying logistics and inventory management.

Recognizing the varied needs of modern consumers, Southside Dairy also distributes a selection of alternative and specialty products. This includes plant-based alternative milks to cater to cafes serving non-dairy preferences, as well as lactose-free options like Zymil. For businesses requiring shelf-stable solutions, the company supplies UHT long-life milk. The product line is rounded out with flavoured milks, juices, and other beverages, further enhancing their value as a comprehensive distributor for cafes, service stations, and school canteens. A notable addition is Paul's Professional range, specifically formulated for the high-end coffee industry, demonstrating an understanding of the precise texturing and frothing qualities demanded by skilled baristas.

Distribution and Service Area

A core strength of Southside Dairy is its extensive and reliable distribution network. The company delivers milk six days a week, ensuring that businesses start each morning with fresh stock. The service area is broad, covering all suburbs of Canberra and extending well beyond the ACT border. Regular deliveries reach businesses in Queanbeyan, Palerang, Bungendore, and Googong in New South Wales, as well as into the Yass Valley, including the towns of Yass, Murrumbateman, and Sutton. This wide reach makes them a key supplier for a large geographic area, serving not just the city center but also numerous regional communities.

The client base is diverse, reflecting the essential nature of their product. Southside Dairy supplies milk and dairy to many local cafes, bakeries, and restaurants where freshness is paramount. They also serve service stations, supermarkets, and local grocers, providing a steady supply of bottled milk, flavoured drinks, and other refrigerated goods for retail sale. Furthermore, the company plays a critical role in institutional supply, delivering dairy products to nursing homes and hospitals, where reliable, scheduled delivery is non-negotiable. A review from a Canberra café owner confirms this dependency, noting that their business receives milk deliveries three times a week from Southside Dairy.

Customer Feedback and Reputation

With a 3.7-star rating on Google Maps from a small number of reviews, customer feedback for Southside Dairy provides a mixed but informative picture. The most detailed review comes from a local café owner who relies on their service multiple times per week, highlighting the integral role the dairy plays in their daily operations. This review, however, details a significant negative experience where a scheduled delivery failed to arrive before opening time, causing considerable disruption. The reviewer's account underscores the critical nature of reliability in the dairy supply chain; for a business like a café, a missed delivery is not a minor inconvenience but a direct threat to the day's trade.

Despite this negative experience, the continued use of the service three times a week suggests the incident may be an isolated frustration rather than the norm. The other two reviews provide no text, making it difficult to draw broader conclusions about overall customer satisfaction. Given the small sample size, a single negative rating can heavily skew the average. Prospective business clients should consider this limited feedback in context: a critical dependency on a supplier means even one failure can be memorable and damaging, even if overall service levels are typically acceptable. Direct communication with Southside Dairy about their delivery guarantee and contingency plans would be advisable for a potential new client.

Southside Dairy's Business and Ordering Process

Located at 104 Sawmill Circuit in Hume, ACT, Southside Dairy’s premises serve as a hub for its distribution operations. The location in Hume, an established industrial and logistics suburb of Canberra, is strategically advantageous for a company needing efficient access to major arterial roads for regional delivery. While the facility is not a public retail outlet, the address is a vital point for logistics coordination and business administration. Contacting the company is streamlined for commercial inquiries, with clients and potential clients encouraged to use their dedicated contact channels.

To open a wholesale account or inquire about supply arrangements, businesses can contact Southside Dairy directly by phone at (02) 6260 2877 or via email at office@southsidedairy.com.au. Their website features a contact form specifically for this purpose, prompting interested businesses to provide their name, company, phone number, and email to set up a conversation about their needs. Official opening hours are not publicly listed, which is typical for a B2B wholesale distributor focused on delivery logistics rather than foot traffic. The