Easi Canberra

Easi Canberra is a major food delivery and lifestyle app serving the Australian Capital Territory from its base on Marcus Clarke Street in the city centre. The platform connects residents with more than 25,000 restaurant partners spanning seven countries, with a particular strength in Asian cuisine delivery across Canberra’s suburbs. Operating around the clock, Easi Canberra provides a digital marketplace where customers can order takeaway, pick up meals, reserve dine-in tables, arrange grocery deliveries, and even book travel.

The app positions itself as a comprehensive convenience platform. Its core delivery service covers an extensive range of restaurant types, bringing sushi, burgers, Thai food, bubble tea, and Indian dishes directly to customers' doors. The business operates under HungryPanda SG Pte. Ltd and expanded into the Canberra market in March 2019, part of a network now active in over 30 cities worldwide.

Services from Easi Canberra

Easi Canberra bundles multiple services into a single app experience. The platform goes beyond standard food delivery to encompass several lifestyle categories.

Food Delivery

The primary service lets customers browse menus from thousands of local restaurant partners, place orders, and track deliveries in real time. The platform promotes unlimited daily promotions and savings for regular users, with special offers for new accounts including free delivery on first orders.

Pick Up

Customers who want to skip delivery fees can use the pick-up option, ordering ahead and collecting meals directly from the restaurant at their convenience.

Dine In

Easi Canberra includes a table reservation feature, allowing users to secure dine-in bookings at partner restaurants through the app.

Groceries

The grocery delivery arm enables customers to order from preferred supermarkets and food stores, with Easi handling the last-mile delivery.

Travel

The platform has expanded into travel booking, offering trip arrangements across Australia, broadening its utility beyond food.

Customer Reviews and Feedback on Easi Canberra

Easi Canberra holds a 2.1-star rating on Google Maps based on 19 reviews, indicating significant customer dissatisfaction with the delivery experience during the review period. The feedback, while dated from four years ago, highlights persistent issues that prospective users may want to consider.

Delivery Delays

The most common complaint across Google Maps reviews is extended delivery times. One customer reported a 2.5-hour wait for an order from a restaurant located only five minutes away. Another reviewer described ordering three burritos at 6 p.m. and hearing nothing from the driver by 8 p.m., ultimately seeking help from customer support. A third customer who ordered Korean fried chicken and loaded fries at 5:35 p.m. experienced similar delays and had to rely on browser-based tracking when the app failed to load on their phone.

Customer Service Feedback

Review themes point to difficulty obtaining timely assistance when problems arise. The review data shows that customers turned to Google to express dissatisfaction after failing to resolve issues through the app's support channels. The repeated 1-star ratings suggest that the experience fell short of expectations for reliable food delivery.

What Sets Easi Canberra Apart

Easi Canberra distinguishes itself through its focus on Asian cuisine delivery and an all-in-one platform design. As the largest Asian food delivery platform in Australia by market share, it provides access to restaurant categories that may be underrepresented on generalist delivery apps. The company's merchant portal gives restaurant partners tools for managing orders, inventory, and business analytics, positioning Easi as a growth partner for food businesses.

The platform operates on a franchise model, enabling delivery operations to set up in new areas with integrated support. Easi Canberra also offers advertising opportunities for brands wanting to reach its user base. The service accepts multiple online payment options and provides promotions designed to reward frequent ordering.

Easi Canberra in Canberra

Easi Canberra operates from the Ground Floor of 24 Marcus Clarke Street, placing it in the heart of Canberra's central business district, near the Australian National University campus and Civic bus interchange. This central location serves as the operations hub for coordinating deliveries across the broader Canberra region.

The service is available throughout Canberra, with the app connecting to restaurant partners in various suburbs. For customers wanting to confirm whether their specific neighbourhood falls within the delivery zone, the Easi app provides real-time availability checking based on location. The platform operates 24 hours, though actual delivery availability depends on partner restaurant opening times.

Common Questions About Easi Canberra

What types of restaurants are available on Easi Canberra?

Easi Canberra specialises in Asian cuisine and carries over 25,000 restaurant partners across its network, including options for sushi, Thai food, Indian dishes, Korean fried chicken, and bubble tea, as well as burgers and other international fare.

How do I contact Easi Canberra customer support?

Customer service is available via email at support@hungrypanda.co. The app also provides in-app support features for order issues, and the business maintains a general inquiries phone line at 1300 999 998.

Does Easi Canberra operate 24 hours?

The Google Maps listing indicates Easi Canberra operates 24 hours. However, restaurant availability varies by location, and individual partner hours determine when orders can actually be placed and delivered.

What areas does Easi Canberra deliver to?

Easi Canberra serves the Australian Capital Territory. To verify specific suburb coverage and delivery times, customers should enter their address in the Easi app.

Can I pick up my order instead of getting delivery?

Yes, Easi Canberra offers a pick-up option that lets customers order ahead and collect meals directly from the restaurant without paying a delivery fee.

Does Easi Canberra deliver groceries?

Yes, the platform includes a grocery delivery service that lets customers order from partner supermarkets and have items delivered through the same app used for restaurant orders.

When choosing a food delivery platform in Canberra, comparing real customer experiences across providers helps set realistic expectations. Easi Canberra's broad restaurant selection and Asian cuisine specialisation make it a distinctive option for local food delivery. Compare Easi Canberra with other delivery services on Ilistify.