Right at Home ACT & Queanbeyan

Providing compassionate, professional in-home care across the ACT and Queanbeyan region, Right at Home ACT & Queanbeyan is dedicated to helping seniors and individuals living with disabilities maintain their independence, safety, and community connection. Operating from its office at 1/68 Dacre Street in Mitchell, this local care provider is part of a national network that delivers over 7.7 million total care hours each year, supporting more than 6,000 clients across Australia.

As an approved provider under the Aged Care Act, Right at Home ACT & Queanbeyan offers a comprehensive suite of government-funded and private-pay services. Whether it’s personal care, nursing support, or companionship, the team crafts tailored care plans that respect each client’s preferences and daily routines. The service prides itself on careful matching of carers to clients, ensuring every individual feels safe and comfortable from the very first visit.

What truly sets this local branch apart is its responsive, 24/7 availability. Clients and their families can reach the care team any time of day, any day of the year — a promise that underscores the business's commitment to exceptional customer service. With a free in-home consultation, no package management fees, and full support in navigating government-funded programs like Home Care Packages and the NDIS, Right at Home ACT & Queanbeyan removes the complexity so families can focus on what matters most: quality time together.

Services & Care Options at Right at Home ACT & Queanbeyan

The Mitchell-based team works across multiple funding streams including Home Care Packages, Support at Home, NDIS, DVA, NIISQ, and Carer Gateway, as well as private-pay arrangements for those who prefer immediate access without waitlists. The service portfolio is broad, ranging from domestic assistance to specialised nursing and dementia care.

• Personal Care: Discreet support with bathing, dressing, grooming, and mobility to help clients feel their best each day.
• Domestic Assistance: Help with housekeeping, laundry, and meal preparation to keep the home environment clean and comfortable.
• Nursing Care: Clinical services delivered by trained nurses, including medication management, wound care, and post-hospital support.
• Dementia Care: Specialised care plans that prioritise familiarity, routine, and emotional connection for individuals living with dementia.
• Respite Care: Temporary relief for family caregivers, ranging from a few hours to extended overnight support.
• Companionship & Socialisation: Friendly visits, outings, and transport to appointments and community activities.
• 24-Hour & Live-In Care: Around-the-clock support for those with complex needs who wish to remain at home.
• Allied Health & Transitional Care: Coordinated support from physiotherapists, occupational therapists, and restorative care pathways to aid recovery after illness or injury.

Customer Reviews & Ratings

Right at Home ACT & Queanbeyan holds a 5.0-star rating on Google Maps based on client reviews. While the review count is modest, the feedback is overwhelmingly positive and highlights consistent themes of compassion, reliability, and real impact on families' lives.

What Clients Appreciate Most

Google Maps reviewers consistently mention the deep sense of care and empathy shown by the team. One family member, Lucia Arnott, shared her experience after switching from a previous provider: “After dealing with substandard providers for my husband's care in the past, I discovered Right at Home. I am overwhelmed by the level of care, compassion, and empathy that exists there.” The business owner responded with gratitude, noting how proud the team is of the positive impact they've made on Lucia's family.

Other reviewers, including Kevin Mills and Jasvir Kaur, have awarded the full five stars, with the team responding promptly to thank each person for their trust. The care team's responsiveness to online feedback mirrors their approach to care: attentive, personal, and genuinely appreciative of every client relationship.

Right at Home ACT & Queanbeyan in Mitchell and Surrounds

The office at 1/68 Dacre Street places Right at Home in the heart of Mitchell, an industrial and commercial suburb in the Australian Capital Territory. From this base, the team serves clients throughout the ACT and across the border into Queanbeyan, New South Wales. The location offers straightforward access for care planning visits, team coordination, and community engagement across the entire Canberra region.

While the physical office operates during standard business hours (9 am to 5 pm), care services are delivered wherever the client calls home — in private residences, retirement communities, or with family. The 24/7 phone line at 02 5127 5198 means families can reach a real person after hours, on weekends, and on public holidays, providing peace of mind whenever a need or concern arises.

The business identifies as women-led and LGBTQ+ friendly, values that resonate through its community-focused approach to care. Wheelchair accessibility and on-site parking are available at the Mitchell office for in-person consultations.

What Sets Right at Home ACT & Queanbeyan Apart

Beyond the comprehensive service list, several distinctive features define the Right at Home ACT & Queanbeyan experience:

• No Package Management Fees: Clients using government-funded Home Care Packages keep more of their allocated funding for actual care hours — there are no hidden administrative costs.
• Free Care Planning & Supervisory Visits: The initial in-home consultation comes at no charge, and ongoing supervisory visits ensure the care plan remains aligned with changing needs.
• Careful Carer Matching: A personal introduction to the assigned carer or support worker happens before services begin, easing the transition and building trust from day one.
• Provider Switching Support: For clients unhappy with their current provider, the team manages the transition seamlessly — with no exit fees and just two weeks' notice required under current aged care rules.
• Women-Led & Inclusive: The business is listed as women-led and LGBTQ+ friendly, reflecting a workplace culture of respect and diversity.

Common Questions

Does Right at Home ACT & Queanbeyan offer a free initial consultation?

Yes. The team provides a free, no-obligation in-home consultation to discuss care needs, assess the home environment, and develop a personalised care plan. This can be arranged by calling 02 5127 5198 or emailing care.actq@rightathome.com.au.

What funding options are accepted?

Right at Home ACT & Queanbeyan accepts Home Care Packages, Support at Home, NDIS, DVA, NIISQ, Carer Gateway, and private-pay arrangements. The care team can guide families through eligibility and application processes for government-funded programs.

What areas does Right at Home ACT & Queanbeyan serve?

The service area covers the Australian Capital Territory and Queanbeyan, New South Wales. Contact the office directly to confirm service availability for your specific suburb or town.

Is care available outside of business hours?

Absolutely. Right at Home ACT & Queanbeyan operates on a 24/7 basis, 365 days a year. Caregivers can be scheduled for overnight stays, live-in arrangements, and after-hours support depending on client needs. The phone line is always reachable.

How are carers selected and matched?

The team carefully matches each carer or support worker to the client based on personality, skills, and care requirements. A personal introduction is arranged before the first service to ensure comfort and compatibility.

Can I switch from another home care provider?

Yes. Current aged care rules allow switching with just two weeks' notice, and your existing provider cannot charge an exit fee. Right at Home ACT & Queanbeyan manages the transition to ensure uninterrupted care.

Does Right at Home ACT & Queanbeyan charge package management fees?

No. The business prides itself on value for money with no package management fees, meaning more of your funding goes directly to care hours.

Is the Mitchell office wheelchair accessible?

Yes, the office at 1/68 Dacre Street in Mitchell is wheelchair accessible, and on-site parking is available for visitors attending in-person consultations.

Choosing an in-home care provider is a significant decision for any family. Right at Home ACT & Queanbeyan’s demonstrated commitment to compassion, transparency, and responsive 24/7 support sets it apart as a trusted option in the Canberra and Queanbeyan region. If you’re comparing local home healthcare services, we encourage you to browse additional profiles on Ilistify to find the right fit for your unique situation.