Tom's Poultry

Tom's Poultry stands as a cornerstone in the poultry wholesale sector, operating from its facility at 31 Isa Street in Fyshwick, Australian Capital Territory. With a history spanning more than 15 years in the poultry production industry, the business has established itself as a supplier of fresh poultry products to customers throughout the Canberra region. The company manages every stage of the supply chain — from production and processing to distribution — ensuring a consistent and reliable service for businesses of all sizes, from small local shops to large food service operations.

The product range at Tom's Poultry covers chicken, duck, game, eggs, and crumbed products, with multiple cuts and quantities available to suit different requirements and budgets. A systematic approach to quality control underscores daily operations, with the business actively working toward HACCP (Hazard Analysis Critical Control Point) implementation and accreditation, a rigorous, preventive food safety management system. Over 30 staff members — including a network of partner farmers — contribute to delivering safe, fresh, and flavourful poultry products to the local market.

Products and Specialties at Tom's Poultry

Tom's Poultry offers a broad selection of poultry and meat products designed for wholesale buyers. The inventory is structured to accommodate diverse menu and retail needs, with specific cuts and value-added items available daily.

Fresh Chicken Cuts

The core product range features high-quality chicken in a variety of cuts. Customers can source chicken breast fillets, leg fillets, tenderloins, drumsticks, wings, and whole birds. These items are supplied fresh, reflecting the direct farm-to-wholesale pipeline that defines the business.

Crumbed and Value-Added Products

A notable specialty is the house-made crumbed selection. The range includes chicken breast schnitzels, Kievs (which one reviewer enthusiastically recommended), filos, kebabs, and cordon bleus. These products are designed to save commercial kitchens preparation time and labour costs while maintaining a consistent, high-quality product for end consumers.

Other Poultry and Game

Beyond chicken, the product list extends to duck, spatchcocks, and turkey. Free-range eggs are also available, along with a beef option, rounding out the offering for food service businesses requiring a broader protein selection.

What Customers Say About Tom's Poultry

Tom's Poultry holds a 3.4-star rating on Google Maps based on 17 reviews. Customer feedback reveals a clear split between strong endorsements of product quality and concerns about service interactions.

Positive reviews highlight the quality-to-price ratio and the calibre of the poultry products. One reviewer described the team, particularly Mark, as “absolute pros” and remarked, “Anyone who hasn't tried Mark's Chicken Kievs is really missing out!” Several reviews praise the combination of “best prices” and “best quality,” with one wholesale buyer noting consistent support for large-volume purchases. The value proposition of fresh, well-prepared poultry at competitive wholesale rates emerges as a recurring theme.

Contrasting this, a significant review details a difficult interaction regarding a delivery driver's behaviour. The reviewer reported speaking with a manager and being met with a dismissive response, compounded by someone in the background audibly shouting during the call. This feedback indicates that while the product quality garners praise, the customer service experience can vary and is an area where the business receives critical attention.

Business Operations and Ordering Process

Tom's Poultry operates on a Monday-to-Friday schedule, opening at 6:00 AM and closing at 2:00 PM, with closures on weekends and public holidays. The business serves the Canberra region with free delivery available weekdays. Deliveries are made using refrigerated trucks to maintain product integrity from the facility directly to the customer's location.

An automated standing-order service is available, designed for businesses with regular, predictable poultry requirements. This program schedules recurring deliveries automatically, reducing the administrative burden for food service operators. Contacting the business to set up a regular delivery schedule or to discuss specific product needs is the recommended first step for new wholesale accounts.

At the core of the operation is a philosophy that values every customer regardless of business size or order volume. The company states that feedback is actively used to adjust pricing and product offerings, a claim supported by the range of cuts and value-added items developed in response to market demand.

Location and Service Area in Fyshwick, ACT

The facility is located at 31 Isa Street, Fyshwick ACT 2609. Fyshwick is a well-known industrial and commercial hub in Canberra, housing numerous trade suppliers, warehouses, and food businesses — a practical base for a wholesale distribution operation. Phone enquiries are handled at (02) 6280 4188, and email correspondence routes through info@tomspoultry.com.au.

While the business presence is physically in Fyshwick, the service area extends across Canberra, leveraging the weekday free delivery service to reach retail, hospitality, and institutional customers throughout the region. Morning operating hours align with standard commercial kitchen receiving times, making the schedule particularly practical for industry buyers.

Commitment to Food Safety and Quality

A distinguishing feature of Tom's Poultry is its progress toward HACCP accreditation. HACCP is an internationally recognised standard that identifies, evaluates, and controls significant food safety hazards. Being among the few poultry suppliers in Canberra actively pursuing this certification signals a systematic commitment to risk prevention that goes beyond basic compliance. The business maintains that quality is embedded in its culture, with collaboration between its farming network and in-house staff forming the backbone of safe product delivery.

Common Questions

What types of poultry products does Tom's Poultry supply?

Tom's Poultry supplies chicken (including fillets, drumsticks, wings, kebabs, and whole birds), duck, spatchcock, turkey, free-range eggs, beef, and a range of crumbed products including schnitzels, Kievs, filos, and cordon bleus. Products are intended for wholesale purchase and can be ordered in various cuts and quantities to suit business needs.

Does Tom's Poultry offer delivery?

Yes, free delivery is available Monday through Friday. Orders are dispatched in refrigerated trucks to maintain freshness. An automated standing-order program is also available for businesses that need regular, scheduled deliveries.

What are the opening hours of Tom's Poultry?

The facility at 31 Isa Street, Fyshwick is open Monday to Friday from 6:00 AM to 2:00 PM. The business is closed on Saturdays, Sundays, and public holidays.

How do I place a wholesale order with Tom's Poultry?

Wholesale orders can be initiated by calling (02) 6280 4188 or emailing info@tomspoultry.com.au. The business can discuss product availability, pricing, and set up a regular delivery schedule if required.

Is Tom's Poultry HACCP accredited?

According to the company's website, Tom's Poultry is currently in the process of implementing and achieving HACCP accreditation, which involves a systematic preventive approach to food safety throughout the production and distribution chain.

What sizes of orders does Tom's Poultry cater to?

The business states that it values each and every customer regardless of business size or order amounts. Both small and large volume wholesale orders are accepted.