Delica AG

Delica AG establishes itself as a significant player in the food manufacturing landscape from its base in Buchs, Aargau. The company is formally categorized as a food manufacturer, with a specific association as a canned food supplier. Operating from Bresteneggstrasse 4, 5033 Buchs, the facility serves as a central hub for production and distribution. The company’s guiding philosophy, as articulated on its website, is "Reinventing Goodness," which speaks to an ongoing effort to innovate within the chocolate, snack, and coffee sectors in a sustainable manner, aiming to delight the customers of its business partners. This dual role of manufacturer and supplier places Delica AG at the heart of the Swiss food industry's supply chain, providing foundational products to a variety of commercial clients.

Core Business and Specializations of Delica AG

The operational focus of Delica AG spans several key food categories. While widely known for its product range, the company’s core identity as a canned food supplier is integral to its business model, preserving and packaging goods for extended shelf life and efficient distribution. The company's website solidifies its expertise in three primary areas, all of which may interface with its canning and packaging capabilities:

• Schokolade (Chocolate): A central part of their production, involving the creation of chocolate products.
• Snacks: A diverse category of snack items developed and manufactured for the market.
• Kaffee (Coffee): Processing and packaging of coffee, a segment highlighted by customer interactions and reviews.

This product portfolio suggests a versatile manufacturing environment where canning and preservation techniques are likely applied to various snack and coffee-related items to ensure quality and longevity, reinforcing their role as a comprehensive canned food supplier.

Facility Operations and Hours at Delica AG

Delica AG's physical operations in Buchs follow a structured weekly schedule. The facility on Bresteneggstrasse is accessible for business during specific windows, accommodating direct visits to the reception area, as noted by some customers. The operating hours are as follows:

• Monday to Thursday: 07:30–16:30
• Friday: 07:30–16:00
• Saturday and Sunday: Closed

These hours indicate a focused production or administrative week, with no weekend operations. Individuals with business inquiries can reportedly approach the reception directly during open times. The location is accessible via public transport, making it convenient for employees and visitors who commute. The site also features electric vehicle charging stations, reflecting a modern infrastructure.

Customer Feedback and Reputation

Delica AG holds a 4.2-star rating on Google Maps, based on 133 reviews, indicating a generally positive but nuanced reputation among the public. The review data provides direct insight into customer experiences, which are varied across different aspects of the business. Analyzing these reviews is crucial for business partners evaluating the company's reliability.

Positive Customer Observations

One of the recurring themes in positive feedback is the accessibility and helpfulness of the staff. One reviewer, Beatrice Hartmann, succinctly stated, "Man kann mit seinem Anliegen direkt an den Empfang gehen" (You can go directly to the reception with your request). This suggests a straightforward and uncomplicated process for initial in-person business inquiries, which can be a valuable attribute for commercial clients and local visitors alike.

Critical Feedback on Online Ordering and Customer Service

A significant and repeated source of criticism revolves around the company's online coffee shop and subsequent customer service. One Google Maps reviewer, silvio Christen, expressed severe dissatisfaction with an online purchase, stating, "Am 30.11.25 Kaffe bestellt bis heute nicht bekommen, Lieferzeit in Coffeb Shop stimmen nicht. Kundendienst das letzte" (Ordered coffee on 30.11.25, still haven't received it, delivery times in the coffee shop are wrong. Customer service is the worst). This experience points to potential issues in e-commerce fulfillment and unmet delivery promises.

Another reviewer, Dominique Hagenbuch, recounted a problematic experience with product quality, citing "Praline gut gelagert und dann am abend aufgemacht alles tiere drin!!!!" (Pralines stored well and then opened in the evening, all with bugs in them!!!!). The perceived inadequate response from customer service, who he said "streitete sogar alles ab.. der kunde hats falsch gelagert" (even denied everything…the customer stored them wrong), compounded the frustration. These reviews highlight a critical challenge for Delica AG in managing its direct-to-consumer online sales channel, where logistics, quality control, and responsive service are paramount for maintaining brand reputation. For business-to-business partners, these reviews serve as a cautionary note on the importance of clear logistics agreements.

Delica AG's Location and Accessibility in Buchs

The company is situated at Bresteneggstrasse 4 in the municipality of Buchs, within the canton of Aargau. The location is well-integrated with public and private transport networks, as indicated by Maps data showing public transport, traffic, cycling, and terrain information for the area. The presence of electric vehicle charging stations on the premises suggests a facility that accommodates modern logistical and employee requirements. While specific nearby landmarks are not detailed in the provided sources, the address places it within an accessible industrial or commercial zone in the town, making it a notable regional employer and manufacturing site.

Common Questions

What does Delica AG manufacture?

According to its website and business profile, Delica AG is a food manufacturer specializing in chocolate, snacks, and coffee, operating as a canned food supplier.

What are the operating hours for the Delica AG facility in Buchs?

The facility on Bresteneggstrasse 4 is open Monday through Thursday from 07:30 to 16:30, and on Friday from 07:30 to 16:00. It is closed on weekends.

How is the customer service for online orders at Delica AG?

Reviews on Google Maps indicate mixed experiences. While in-person reception is noted as accessible, there is significant customer criticism regarding the online coffee shop, with reports of non-delivery and unhelpful customer service responses.

What is the overall reputation of Delica AG based on reviews?

The company has a 4.2-star rating on Google Maps from 133 reviews. Positive feedback mentions friendly staff and direct reception access, while negative reviews frequently cite problems with online order fulfillment and dispute resolution.

Can I visit the Delica AG reception without an appointment?

Yes, according to one Google Maps reviewer, you can take your concerns directly to the reception desk during open hours.

What is the core mission of Delica AG?

As stated on its website, the company is committed to "Reinventing Goodness" by sustainably reinventing chocolate, snacks, and coffee to delight its business partners' customers.

For businesses seeking a reliable canned food supplier and manufacturer in the Swiss market, Delica AG presents a complex profile of industrial capability with noted challenges in its direct-to-consumer service. Evaluating these factors is key. To discover more about Delica AG and compare it with other industry suppliers, visit Ilistify before making a partnership decision.