It's Teatime GmbH

The aroma greets you first — a quiet, layered fragrance of pure herbs, whole flowers, and carefully dried fruits drifting through the air of Kirchgasse 21. Stepping across the threshold of It's Teatime GmbH in Lenzburg feels less like entering a shop and more like arriving at a calm, sensory retreat tucked into the historic old town. Natural light falls across wooden shelves lined with oversized glass jars, each holding teas that are as visually striking as they are flavourful. The atmosphere encourages you to slow down, breathe deeply, and let curiosity guide your senses. This is a place built on genuine passion: the owners describe their work not simply as a business, but as a calling — one where quality, ethics, and the simple joy of a perfect cup of tea shape every decision made behind the counter.

What sets the experience apart is the tangible commitment to purity and transparency. It's Teatime GmbH is a certified BIO (organic) retailer, which means the entire selection is subject to rigorous, ongoing quality controls. The company sources from respected tea trading houses that enforce strict residue testing, ensuring every leaf and ingredient arrives free from unwanted substances. One of the main suppliers is an active member of the Ethical Tea Partnership, an international organisation dedicated to improving the lives of workers and addressing environmental challenges within the tea sector. For anyone who walks through the door, this translates into a purchase that directly supports fairer conditions and sustainable cultivation — without ever compromising on taste.

An Expansive and Meticulously Curated Tea Collection

The breadth of the collection at It's Teatime GmbH is something that surprises even seasoned tea drinkers. The selection, which continues to grow, covers the entire spectrum of classic and contemporary tea culture. Black tea enthusiasts will find robust single-origin leaves alongside refined blends, while lovers of green and yellow teas are treated to everything from grassy, steamed varieties to gently pan-fired classics. The white tea offering is handled with particular care, showcasing the delicate, minimally processed leaves that capture the essence of early spring harvests. Oolong teas, with their fascinating range between fresh floral notes and deeper roasted complexity, hold a proud place on the shelves — and the team is always happy to explain the craftsmanship that goes into each oxidation level.

Beyond the traditional Camellia sinensis family, the shop dedicates serious attention to naturally caffeine-free alternatives. Rooibos and honeybush from South Africa are presented in both pure form and blended with complementary botanicals. The chai selection brings together warming spice combinations rooted in South Asian tradition, while the wellness and Ayurveda ranges are tailored to those seeking teas that align with specific moods or holistic practices. The result is an inventory that feels both comprehensive and thoughtfully edited — never overwhelming, but always capable of offering something new to discover.

Specialty Herbal and Fruit Teas Defined by Whole Ingredients

The herbal and fruit tea section deserves a spotlight of its own, because the philosophy here diverges sharply from mass-market conventions. Where many commercial blends rely on finely ground, unrecognisable particles, It's Teatime GmbH insists on whole, identifiable ingredients. Open one of the signature jars and you will see generous slices of dried oranges, whole strawberries, mango cubes, and hibiscus blossoms — not dusty fragments. This visual honesty extends to the taste: the fruit teas brew into vibrant, naturally sweet cups that need no added flavourings or artificial enhancers to taste complete. The herbal infusions, many of them proprietary blends, are crafted without any added aromas, allowing the pure character of chamomile, peppermint, lemon verbena, nettle, and other botanicals to speak for themselves.

The sensory exploration is actively encouraged through a simple yet brilliant feature: almost every tea in the open-sale display has its own “sniffing jar.” Customers are invited to unscrew the lids and experience the dry aroma before making a choice, a tactile and olfactory ritual that transforms purchasing tea into a moment of genuine discovery. This small detail reflects a deeper belief — that selecting tea should engage the nose, eyes, and imagination, not just a label.

Rare Finds and Seasonal Rarities

While the core range satisfies everyday cravings, It's Teatime GmbH also carves out room for teas that fall into the category of rarities and limited specialties. These might include a first-flush Darjeeling from a specific estate, a heavily roasted oolong from Taiwan’s high mountains, or a seasonal herbal blend created in small batches. The owners maintain close relationships with their sourcing partners, allowing them to secure exceptional lots that larger retailers might overlook. Customers who enjoy exploring the outer edges of tea culture often check in regularly, knowing that the offer evolves and that the next visit might reveal something unexpected.

Services That Turn Tea Buying Into a Personal Experience

It's Teatime GmbH is structured around the belief that great service is inseparable from great product. This shows immediately in the consultation approach, which is patient, knowledgeable, and entirely free of pressure. Whether you are a newcomer who has never brewed loose-leaf tea before or a collector seeking a specific oolong from a particular harvest, the team meets you exactly where you are. As the reviews consistently highlight, the staff listens carefully, asks thoughtful questions, and guides you toward teas that match your taste preferences, brewing habits, and even the occasion you have in mind. This level of attention transforms a quick errand into an educational and genuinely enjoyable exchange.

The shop also offers the possibility to purchase single-portion samples of virtually every tea in the collection. This is a practical, low-risk way to explore the range, allowing customers to try several varieties at home before committing to a larger quantity. It is an especially appreciated service for those who enjoy variety or who wish to assemble diverse tasting experiences for friends and family. The team is happy to suggest pairings or to build themed flights of tea, drawing connections between regions, processing methods, or complementary flavour profiles.

Gift Wrapping and Presentation with Care

Gift-giving is treated as a serious art form here. When you request a tea as a present, it is wrapped with careful attention to detail — many customer reviews specifically mention the beautiful presentation. The team understands that a gift of tea carries a message of warmth and well-being, and the packaging reflects that sentiment. In addition to loose tea, the shop offers ready-made gift sets and beautifully arranged selections, such as the popular "Popurri" gift box, which combines a curated mix of fruit, green, herbal, and rooibos teas in pyramid bags. This option is perfect for those who want to give a thoughtful gift that is both elegant and immediately usable.

Teaware and Accessories for the Complete Ritual

The tea itself is only one half of the equation. It's Teatime GmbH recognises that the vessel and tools used to prepare tea shape the entire experience, so the shop maintains a broad selection of teaware and accessories. The assortment ranges from simple, affordable everyday strainers and infusers to more elaborate porcelain pots, glass teapots, and ceramic cups sourced from quality producers. For those drawn to Japanese tea culture, you will find complete matcha preparation sets including bowls (chawan), bamboo whisks (chasen), and measuring scoops. The staff can demonstrate the proper technique for whisking matcha and offer tips on water temperature and pour technique for different tea types, making sure you leave not just with a product but with the confidence to prepare it correctly at home.

Online Shop and Modern Convenience

While the physical shop on Kirchgasse 21 delivers something irreplaceable — the immersion in fragrance and face-to-face conversation — the company also runs a well-organised online store at itsteatime.ch. The full catalogue is available for browsing and purchase, with clear categories that mirror the in-store experience. This extends accessibility to customers across Switzerland who may not be able to visit Lenzburg easily. The same commitment to quality, BIO certification, and ethical sourcing applies to every order shipped, and the packaging is handled with the same care as in-store purchases. Contact via email at info@itsteatime.ch or by phone at +41 62 892 26 47 connects you directly to the team for personalised advice, even from a distance.

A Team Dedicated to Warmth and Expertise

Behind every shelf and every carefully brewed recommendation stands a small, dedicated team led by owner Thomas Lindenmann. Alongside him, sales and advisory colleagues Petra Urech and Stefanie Bätscher bring serious product knowledge and genuine warmth to each customer interaction. The business is proudly woman-led on the shop floor and has earned recognition as an LGBTQ+-friendly space, where everyone is welcomed with a smile — a principle the owner explicitly champions. The philosophy is stated plainly: friendliness costs nothing and benefits everyone. This is not just a slogan; it plays out in the relaxed, unhurried atmosphere that allows you to browse, ask questions, and simply enjoy the environment without feeling rushed to the cash register.

The team’s expertise goes beyond recommending a nice-tasting tea. They understand how different processing methods affect flavour and health properties, how water quality and temperature influence the final cup, and how to pair teas with food or with specific times of day. This depth of knowledge is shared generously, not held back, meaning regular visitors often find their own understanding of tea expanding with each conversation. The continuing education of both staff and customers seems to be a quiet but central part of the shop’s culture.

Location and the Magic of Lenzburg’s Old Town

It's Teatime GmbH sits at Kirchgasse 21, right in the heart of Lenzburg's beautifully preserved historic centre. The address itself is part of the charm: the narrow, quiet streets and well-kept medieval architecture immediately set a reflective, slower rhythm that pairs perfectly with the act of exploring tea. The location is easily reached by public transport, and for those who cycle or drive, the surroundings offer accessible routes and parking options. The picturesque setting, often described as “lauschig” (cosy and tucked away), adds an extra dimension to the visit — you are not just running an errand, but taking a short journey into a calmer, more sensory world. Many customers combine a stop at the tea shop with a stroll through the old town or a visit to nearby landmarks, making it a natural anchor point in a larger Lenzburg experience.

The interior of the shop itself mirrors the historic context while feeling fresh and welcoming. The layout is designed for exploration, with teas placed at eye level and at the counter, encouraging casual browsing and spontaneous discovery. The famous sniffing jars are prominently positioned, and the overall design prioritises openness and approachability over boutique aloofness. It is a space where you can comfortably spend fifteen minutes simply taking in the scents, or an hour in deep conversation about the nuances of a first-flush versus second-flush Darjeeling.

Shop Hours and Practical Information

To help you plan the ideal visit, the shop maintains regular opening hours designed to fit both weekday routines and weekend leisure time. It is currently open from 09:00 to 12:00 and again from 14:00 to 18:30 on regular weekdays, with Saturday hours running from 09:00 to 16:00. The shop is closed on Sundays, allowing the team to rest and recharge. These split weekday hours — with a lunch pause in the middle — are typical for smaller Swiss specialty retailers and reflect a rhythm that many regular customers appreciate: you can pop in during a morning walk, or stop by as part of an afternoon outing in the old town. It is always a good idea to check the website for any seasonal adjustments before making a special trip, but the consistency of these hours has become a reliable part of local routines.

Why Tea Lovers Keep Returning to Kirchgasse 21

What makes It's Teatime GmbH more than just a tea shop is the way it bundles together qualities that are rarely found in one place. First, there is the uncompromising commitment to organic certification and ethical sourcing, which gives customers confidence that their purchase reflects values they care about. Second, the sheer diversity and integrity of the tea selection means that both everyday drinkers and connoisseurs find something worth exploring. Third, the sensory-first approach — from whole ingredients to sniffing jars to the aromatic atmosphere — makes every visit a small ritual rather than a transaction. Add to this the patient, expert advice, the beautiful gift presentation, and the comprehensive teaware offering, and you have a destination that rewards repeat visits.

Customer feedback consistently underlines these strengths. Reviews mention the exceptionally high quality of the teas, the fair pricing given that quality, the competence and friendliness of the staff, and the careful wrapping of gifts. Single-portion sample options are repeatedly appreciated as a customer-friendly gesture. The shop’s 4.9-star rating from a substantial number of reviews speaks to a consistently excellent experience that has earned deep loyalty. The team actively engages with the community, replying to feedback with warmth and gratitude, and this two-way relationship reinforces the sense that this is a place that genuinely belongs to its customers.

Ultimately, It's Teatime GmbH offers something quietly radical in a fast-moving world: a space dedicated to slowness, to the senses, and to the simple pleasure of a well-prepared cup. Whether you are seeking a morning black tea to start the day with energy, a soothing herbal blend to unwind in the evening, an unusual oolong to share with curious friends, or a beautifully wrapped gift to convey care across a distance, the team at Kirchgasse 21 is ready to guide you. The passion they describe is not just a word on a website — it is present in every jar, every conversation, and every carefully poured cup.