Salt Store Aarau

The Salt Store Aarau is a dedicated retail location for Salt Mobile SA, one of Switzerland's leading telecommunications providers. Located at Igelweid 5 in Aarau, this store serves as a direct point of contact for both new and existing customers seeking mobile subscriptions, internet and TV packages, and the latest smartphones and devices. The store operates from 09:00 to 18:30 on weekdays and closes an hour earlier on Saturdays, offering convenient access for residents and professionals in the Aargau region.

As a physical extension of Salt's digital-first approach, the store provides a space where customers can receive in-person guidance on choosing plans, troubleshooting device issues, and understanding exclusive online deals. The staff members are noted in customer feedback for their friendly and solution-oriented approach, making the store a valuable stop for anyone who prefers face-to-face consultations over online ordering.

Products and Plans Available at the Salt Store Aarau

Visitors to the Salt Store Aarau can explore a comprehensive range of telecommunications products. The store showcases Salt's complete lineup of mobile subscriptions, including the Swiss Max, Europe Data, Europe XL, Start Max, and Surf Unlimited plans. These plans feature unlimited data at maximum 5G speeds within Switzerland, various allowances for roaming in Salt's European zones, and lifetime discounts on online-exclusive deals. In-store staff can explain the differences between contract lengths, activation fees, and the benefits of online ordering.

Beyond mobile subscriptions, the store presents Salt Home internet, TV, and fixed telephony bundles. Customers can learn about fiber-optic internet with speeds up to 10 Gbit/s, Wi-Fi 6 and Wi-Fi 7 equipment, TV packages with over 300 channels, and optional services like 7-day Replay, recordings, and Sky Sports. The Salt Store Aarau can also process Samsung TV discount offers tied to Home & Home+ subscriptions and provide details on the 150 CHF cashback promotion.

Devices and Accessories on Display

The Salt Store Aarau stocks a selection of the latest smartphones, including Apple iPhones, Samsung Galaxy devices, and Google Pixel phones. Customers can handle display models, compare features, and discuss device financing options that bundle a phone with a Salt mobile contract. Tablets, smartwatches like the TCL Family Watch, and gaming consoles such as the Sony PlayStation 5 Pro are also available, with staff able to explain promotional pricing that can bring the device cost down to 0 CHF with a qualifying subscription.

Salt's BuyBack program and Mobile Care insurance options are additional services offered at the store. Customers can inquire about trading in old devices through Salt's partnership with Revendo or protect new purchases with insurance plans. Wi-Fi Calling, eSIM support, and international roaming add-ons are other topics that the Aarau team can address based on customer feedback suggesting a need for clear, accurate information on these features.

Customer Reviews and Ratings

The Salt Store Aarau holds a 3.7-star rating on Google Maps based on 224 reviews. This mixed rating reflects both highly positive interactions and some critical experiences. Positive feedback frequently highlights individual staff members by name. One reviewer expressed gratitude to Herr Akili for being extremely competent, patient, friendly, and solution-oriented, while another praised Herr Mogos for similarly excellent and patient service. A third customer thanked an unnamed team member for a quick and understandable handling of all concerns.

Google Maps reviewers consistently mention the helpful, friendly, and competent nature of specific staff members. However, one critical review stands out: a customer felt misled by the store manager regarding eSIM support for Samsung devices. This reviewer alleges that the manager incorrectly stated Salt only supports eSIM for Apple devices, which caused frustration. While Salt's overall network and customer service have received awards from Connect, Nperf, and Bilanz, the Aarau store's reputation appears heavily dependent on which staff member assists the customer, with certain individuals receiving glowing commendations and others falling short of expectations.

Location and Accessibility

The Salt Store Aarau is situated at Igelweid 5, 5000 Aarau, within the canton of Aargau. The store is accessible by public transport, cycling, and driving, with Google Maps data indicating public transit, cycling, and driving routes are readily available. Aarau is a central hub in the region, and the Igelweid address places the store in a commercial area that is easy to reach for customers across the city and surrounding communities.

Contacting the store directly is possible via Salt's general sales hotline at 0800 667 667, which connects to sales experts available Monday through Friday from 09:00 to 18:00. For after-hours or specific service issues, customers can use Salt's 24/7 mobile support line at 0800 700 700 or the internet and TV support line at 0800 700 500. The store itself does not list a separate local phone number, but visitors can walk in during operating hours without an appointment.

What Sets the Salt Store Aarau Apart

Unlike Salt's purely online ordering channel, the Salt Store Aarau provides the opportunity for immediate, human interaction with telecommunication consultants. This in-person service is particularly valuable for customers who feel more comfortable discussing contracts, comparing devices side by side, or resolving complex account issues face-to-face. The store serves as a bridge between Salt's nationally recognized network quality—scoring 972 out of 1000 points in the Connect network test—and the individual needs of residential and small business customers in Aarau.

Customer service reviews from this store highlight a clear strength in interpersonal communication when the right representative is available. The store manager and certain staff members have earned personal loyalty from customers who mention them by name—a testament to the impact of knowledgeable, patient service in the telecom retail space. For anyone in Aarau seeking a Salt subscription, a new device, or help with an existing account, the Salt Store Aarau offers the advantage of local, walk-in support backed by one of Switzerland's leading mobile and fixed-network providers.