Kashmir Broadband (Pvt) Ltd.

Staying connected in Azad Kashmir demands a network that understands the local terrain, from the bustling center of Kotli to the surrounding valleys. Kashmir Broadband (Pvt) Ltd., widely recognized as KBL, has stepped up to meet that challenge by delivering fixed-wireless and fiber-optic high-speed broadband internet services across the region. Headquartered near the P.W.D Rest House in Kotli, the company serves both residential households and commercial enterprises with internet plans that prioritize consistent performance and 24/7 technical support.

What sets KBL apart is its commitment to local infrastructure. Unlike national carriers that often overlook remote areas, KBL designs its network specifically for communities in Kotli, Khoiratta, Nakyal, Rawalakot, Sehansa, and expanding coverage zones. The team combines deep telecom expertise with a genuine understanding of what families and businesses need: buffer-free streaming, stable connections for remote work, and responsive customer care when things go wrong. With a growing base of active subscriptions and a reputation grounded in more than just speed claims, KBL positions itself as a communication partner rather than a faceless utility.

Services & Connectivity Solutions

KBL's portfolio reflects the evolving demands of modern internet users. The company doesn't just sell bandwidth — it crafts connectivity experiences tailored to different lifestyles and work environments. Each service tier comes with transparent performance promises and clear complaint resolution timelines, so customers always know what to expect.

• Fixed-Wireless Broadband: Ideal for homes where fiber trenching hasn't reached yet. Delivers stable download speeds without the delays of satellite alternatives.
• Fiber Optic Internet: The flagship offering for high-demand households and businesses. Supports symmetrical upload speeds, gaming, and 4K streaming without buffering.
• Corporate & Business Packages: Designed for offices requiring static IPs, VPN support, enhanced bandwidth, and priority troubleshooting. Scales from small shops to enterprise setups.
• Project Management Services: Full-scale broadband deployment for new developments. Includes site surveys, infrastructure planning, installation oversight, and performance testing.
• Support & Managed Services: Remote and on-site technical assistance covering device configuration, network optimization, and proactive health monitoring.

Home Internet Packages

Residential customers can choose between budget-friendly fixed-wireless plans and premium fiber connections. All home packages offer wall-to-wall WiFi coverage and support multiple connected devices simultaneously. The popular Home-2 plan starts at PKR 2,499 per month with download speeds up to 4 Mbps and upload speeds reaching 20 Mbps, while the Corp-3 tier at PKR 3,999 delivers enhanced upload performance for content creators and remote professionals.

Coverage & Infrastructure Network

KBL has methodically expanded its footprint across Azad Kashmir, focusing on towns and connecting corridors where demand outpaces existing options. The network currently reaches Kotli, Rawalakot, Khoiratta, Muzaffarabad, and Multan, with ongoing projects to light up additional serving sites. Each location benefits from local technical staff who understand the specific challenges of hillside installations and seasonal weather impacts.

The company's bandwidth capacity runs into multiple gigabits per second, ensuring that even during peak evening hours, customers experience minimal congestion. Uptime guarantees underpin every service level agreement, and the operations center monitors network health around the clock to catch and resolve issues before they disrupt daily life.

Why Customers Choose KBL in Kotli & Azad Kashmir

Reviews from verified Google users highlight the tangible difference KBL makes for households and businesses across the region. One customer in Kotli shared how the entire family streams, games, and works from home simultaneously without a hitch — something previous providers couldn't deliver. Another small business owner in Mirpur emphasized the importance of responsive support and reliable upload speeds for daily operations.

Key reasons customers stick with KBL include:

• Advertised Speed Integrity: The company commits to delivering at least 80% of advertised speeds averaged over a month, not just during off-peak hours.
• Transparent Billing: Monthly prepaid calendar cycles with clear degradation and suspension policies so there are no surprise charges.
• Complaint Resolution Commitment: Tentative resolution within 24–48 hours after registration, contingent on customer equipment being in working order.
• Local Presence: A physical sales office near the P.W.D Rest House in Kotli means face-to-face support remains an option, not just a call center ticket.
• Business-Ready Features: Static IPs, VPN passthrough, and symmetrical upload options make KBL a practical partner for expanding enterprises.

Plans, Pricing & Billing Explained

Navigating internet plans shouldn't require a decoder ring. KBL keeps its pricing structure straightforward: monthly prepaid billing aligned with the calendar month. Accounts expire on the 3rd or 4th of each month, with a grace period maintained through the 11th before full suspension. A unique half-cycle charge applies for payments made on the 14th, ensuring fairness whether you pay early or mid-month. Speeds degrade to 256 Kbps after expiration, keeping basic connectivity alive while you arrange payment.

The pricing page on the KBL website clearly distinguishes between home, business, and corporate packages. Even when base bandwidth numbers look similar across tiers, the business and corporate plans include enhanced service-level agreements, priority routing, and additional features that justify the differential — a frequent question answered in the company's FAQ section.

Customer Support & Technical Assistance

Reliable internet is only half the equation; accessible support completes the picture. KBL runs a dedicated support team reachable through multiple channels. The contact center handles setup questions, speed complaints, and billing inquiries, while field technicians are dispatched for on-premises issues requiring physical intervention.

Common support topics covered include:

• How to report slow speeds and what diagnostic steps to perform first.
• Remote password changes via the customer portal and secure reset procedures.
• Online bill payment options for customers who prefer not to visit the office.
• Device compatibility — KBL supports all standard computers, laptops, smartphones, tablets, and IoT devices.

Business & Wholesale Solutions

Beyond residential internet, Kashmir Broadband offers a suite of services tailored for commercial clients and other service providers. The project management division handles large-scale infrastructure rollouts, from feasibility studies to turnkey deployment. For businesses with sensitive data, a cybersecurity audit service identifies vulnerabilities and recommends remediation steps. IT consultancy engagements help organizations align their network strategy with operational goals, whether that means supporting remote teams or enabling cloud-based workflows.

Visit the Kotli Office

The sales and support office is conveniently located near the P.W.D Rest House in Kotli, Azad Kashmir. Customers can visit in person to discuss plans, pick up equipment, or resolve account matters. Contact numbers include +92-5826-448685 and +92-341-525-7000, with email correspondence handled at info@kbl.net.pk. The office maintains standard business hours for walk-in consultations.