Old Mutual Mbabane Head Office

Old Mutual Mbabane Head Office stands as a cornerstone of financial services in the Kingdom of Eswatini, guiding individuals, families, and businesses toward lasting financial security. Located in the heart of the capital, this office represents a legacy that stretches back to 1845, when the group was founded in Cape Town as South Africa’s first mutual life insurance company. Today, the Mbabane team brings that same pioneering spirit to every client interaction, helping people across Hhohho District and beyond to protect what matters most and grow their wealth with confidence.

Visitors to the Fourth Floor of the Ingcamu Building on Mhlambanyatsi Road will find a dedicated professional team ready to discuss a comprehensive range of financial solutions. Whether you are starting your first savings plan, seeking reliable life cover, or managing a complex corporate portfolio, the advisors here take time to understand your unique goals. The office serves as the hub for Old Mutual’s operations in Eswatini, ensuring that local expertise is backed by the resources of a premium African financial services group present in 12 countries.

Services & Facilities

The breadth of offerings under one roof is one of the key advantages of working with this office. Instead of juggling multiple providers, clients can access integrated services designed to work together seamlessly. The focus is always on creating a personalized roadmap that adapts as your life or business evolves.

Investment & Savings Solutions

Growing your wealth requires a partner who understands both local and global markets. The office provides access to a range of investment vehicles, including unit trusts and tailored asset management strategies. From short-term savings goals to long-term retirement planning, the team explains every option clearly, empowering you to make informed decisions.

Life Assurance & Protection

Protecting your family’s future is a conversation that deserves care and empathy. The Mbabane office specializes in innovative life assurance products that address both protection and savings needs. Advisors walk you through cover options, ensuring that you have the right buffer against life’s uncertainties while still building a financial legacy.

Short-Term Insurance

Beyond life cover, clients can also explore short-term insurance solutions. This means safeguarding your car, home, and personal belongings against unexpected events. Having both long-term and short-term insurance managed through one trusted provider simplifies administration and often leads to a more coherent overall financial plan.

Business & Corporate Services

Enterprises of all sizes benefit from the corporate solutions available here. The office supports businesses with employee benefits, group risk cover, and retirement fund administration. By partnering with Old Mutual, companies in Eswatini can attract and retain talent with competitive packages while ensuring compliance and sound governance.

What We Offer

Clients often comment on the approachable yet professional atmosphere at the head office. The team translates complex financial concepts into plain language, a skill that builds trust quickly. Walk-in visitors and scheduled appointments are both welcomed, with flexible hours from 08:00 to 16:30 on weekdays.

• Personal Financial Planning: One-on-one consultations to map out savings, education funds, and retirement goals.
• Wealth Management: Access to discretionary and discretionary fund management for high-net-worth individuals.
• Insurance Underwriting: Efficient processes for life, disability, and critical illness cover applications.
• Claims Support: A dedicated local team to guide you through the paperwork when you need it most.
• Customer Service Hub: General inquiries, policy updates, and account maintenance handled promptly.

Why Customers Choose Us

Reputation matters in financial services, and the Old Mutual name carries weight across the continent. For residents of Mbabane, choosing a partner with a physical presence in the city adds a layer of reassurance. You can speak face-to-face with an advisor who understands the Eswatini regulatory environment and local economic conditions.

The group’s commitment to responsible business also resonates deeply. Through sponsorships, agricultural facilities, and the Enactus partnership, the office contributes to broader community development in the Kingdom. When you invest or insure with this team, you indirectly support initiatives that strengthen the fabric of Hhohho District.

• Established Heritage: Drawing on over 175 years of group experience in mutual financial services.
• Local Expertise: A team that lives and works in Eswatini, providing relevant advice.
• Integrated Approach: Managing investments, insurance, and corporate benefits under one roof.
• Community Impact: Active involvement in projects that uplift the local population.

Serving Mbabane & Hhohho District

Convenience is a major advantage for clients in the capital. The head office sits on Mhlambanyatsi Road, a well-known artery that is easy to reach by both private and public transport. Being in the same building as the Public Services Pension Fund creates natural synergies for civil servants and public sector workers seeking to maximize their retirement planning.

For those outside Mbabane, the network extends further. Customer service centers operate at The New Mall in Mbabane and at Sivuno House in Manzini, ensuring that policyholders across the country can access face-to-face support. These satellite points handle inquiries, premium payments, and minor policy adjustments, feeding seamlessly back to the head office systems.

Hours, Location & Directions

The office is open Monday through Friday, 08:00 to 16:30, and closed on weekends and public holidays. You can call ahead at +268 2411 7800 to book a specific time slot, though walk-ins are generally accommodated based on advisor availability. The postal address, P.O Box 95, Mbabane H100, is useful for official correspondence.

Finding the building is straightforward. From the city center, follow Mhlambanyatsi Road toward the Public Service Pensions Fund Building. The head office occupies the Fourth Floor. Look for the Old Mutual signage visible from the main road. Secure parking is available nearby for those driving in from areas like Ezulwini or Matsapha.

Questions Visitors Ask

Before a first visit, many prospective clients have similar questions. The team is always happy to address these over the phone or via the eswatini@oldmutual.com email address.

How do I lodge a claim?

Start by contacting the customer service center or your financial advisor directly. The office provides clear documentation checklists and guides to streamline the process. For life insurance claims, relevant forms can often be downloaded from the official website.

Can I switch my existing policy from another provider?

Yes, the advisors regularly assist with policy portability. They will review your current cover, identify any gaps, and recommend a transfer strategy that minimizes penalties and maximizes continuity of protection.

What documentation is needed to open an investment account?

Typically, you will need a valid national ID or passport, proof of residence, and recent bank statements. The specific requirements may vary depending on the product, so a preliminary phone consultation can save you a trip.

Does the office handle corporate retirement funds?

Absolutely. The corporate team specializes in umbrella funds, standalone retirement funds, and group life schemes. They work with HR departments to design compliant, attractive employee benefits packages.

How do I report fraud or unethical behaviour?

Old Mutual maintains a confidential Tip-offs Anonymous facility. You can call the dedicated South Africa-based line at +27 31 571 5431 or submit a report through the anonymous website. The legal, risk, and compliance manager based at the Mbabane office also accepts direct reports.