Samsung Experience Store

The Samsung Experience Store at Al Wahda Mall offers Abu Dhabi residents and visitors a hands-on, immersive destination to explore the full range of Samsung consumer electronics. Located on the 3rd Floor of Al Wahda Mall along Hazaa Bin Zayed the First Street, this retail location functions as more than a traditional electronics shop — it is designed as a playground where customers come to play, learn, and find solutions for their everyday technology needs. With a 4.5-star rating on Google Maps based on over 414 reviews, the store has built a strong reputation for product variety and attentive customer service.

As an official Samsung Experience Store, this location provides comprehensive consultation and hands-on testing opportunities for smartphones, smartwatches, and a wide array of other Samsung devices. Customers can browse the latest Galaxy smartphones, including the Galaxy S series and Galaxy Z Fold and Z Flip foldable devices, alongside Galaxy Tabs, Galaxy Watches, Galaxy Buds, and mobile accessories. Beyond mobile products, the store carries Samsung's full home electronics lineup: Neo QLED and OLED televisions, projectors, sound devices and soundbars, refrigerators, dishwashers, laundry machines, vacuum cleaners, air conditioners, monitors, and memory storage solutions.

Products and Services at Samsung Experience Store Al Wahda Mall

The Samsung Experience Store carries the complete Samsung product ecosystem. Mobile devices represent a core focus, with the latest Galaxy smartphones, tablets, wearables, and audio products available for demonstration and purchase. The television and audio section features Neo QLED 8K TVs, OLED 4K TVs, lifestyle TVs such as The Frame, and Samsung soundbars. Home appliances include Bespoke refrigerators, AI-powered washing machines, dishwashers, vacuum cleaners, and air conditioners. Monitors for gaming and professional use, along with memory and storage products, round out the inventory.

Galaxy Workshop Services

The store offers Galaxy Workshop Services, providing customers with educational and hands-on sessions to learn about their new devices. These workshops help users maximize the capabilities of their Samsung products, from Galaxy AI features on smartphones to SmartThings connectivity across home appliances.

Support and Repair Services

Samsung Experience Store Al Wahda Mall provides several key support services. Software Help covers data transfer, software upgrades, and any software-related issues customers may encounter. Device Repair connects customers with certified Samsung technicians who diagnose and address hardware problems. The Service Drop Point allows customers to drop off mobile devices at the store for repair, with the store coordinating the repair process and returning the device once ready. A Sign Language Service is also available through a kiosk in the store, connecting customers with a sign language agent for accessibility-focused support.

Customer Reviews and Ratings

Samsung Experience Store holds a 4.5-star rating on Google Maps with 414 reviews. Google Maps reviewers consistently highlight the quality of customer service provided by the store's staff. Multiple reviews specifically praise a staff member named Thouseef (also referenced as Thousif and Sheikh Thouseef) for going above and beyond standard expectations. One reviewer noted that Thouseef helped them purchase JBL speakers at the last minute even when the store was already closing. Another reviewer shared that Thouseef personally delivered an order despite it being outside his normal responsibilities. A third reviewer described him as the best salesperson they had encountered, praising his patience throughout the purchase process and his disciplined, professional approach to customer consultation.

Reviewers also frequently mention the store's wide selection of phones and electronics, with 42 reviews referencing mobile devices and 15 reviews noting the product variety available. The Al Wahda Mall location itself is referenced in 44 reviews, indicating that the store's placement within this popular shopping destination is a recognized convenience factor for customers.

Samsung Experience Store in Abu Dhabi

The store is situated on the 3rd Floor of Al Wahda Mall, one of Abu Dhabi's prominent shopping centers located on Hazaa Bin Zayed the First Street. Al Wahda Mall serves as a central retail hub on Abu Dhabi Island, making the Samsung Experience Store easily accessible for residents across the city. The store operates with extended hours, remaining open until midnight, which accommodates the mall's typical late operating schedule and provides flexibility for customers who wish to visit after standard working hours. According to Google Maps attributes, the store offers in-store shopping, in-store pickup, and a delivery service for customer convenience.

What Sets Samsung Experience Store Apart

As an official Samsung Experience Store rather than an independent electronics retailer, this location provides direct access to Samsung's certified experts and the brand's complete product lineup. The store concept emphasizes experiential retail — customers are encouraged to test, handle, and explore devices before making purchasing decisions, rather than simply browsing shelves. The combination of retail sales, educational workshops, software support, hardware repair services, and accessibility features like the Sign Language Service kiosk creates a multifaceted destination that extends well beyond conventional electronics shopping. Customers benefit from the ability to purchase devices, receive immediate technical assistance, and attend learning sessions all within a single location.

Common Questions

What products are available at Samsung Experience Store Al Wahda Mall?

The store carries the full Samsung product range including Galaxy smartphones, tablets, watches, buds, TVs, home appliances, monitors, and accessories. Customers can explore and purchase the latest models across all major Samsung product categories.

Does Samsung Experience Store offer device repair services?

Yes. The store provides Device Repair through certified Samsung technicians for hardware issues, and a Service Drop Point where customers can drop off mobile devices for repair coordination.

Can I get help with data transfer or software issues at the store?

Samsung Experience Store offers Software Help covering data transfer between devices, software upgrades, and general software-related troubleshooting. Certified experts are available on-site to assist.

What are the store's operating hours?

The Samsung Experience Store at Al Wahda Mall operates with extended hours, closing at midnight. The store follows the mall's schedule, which accommodates late-evening shopping. Contact the store directly for current hours on specific days.

Does the store offer delivery or pickup options?

According to Google Maps attributes, Samsung Experience Store offers in-store shopping, in-store pickup, and a delivery service. Contact the store at +971 2 443 8297 for details on delivery availability and pickup scheduling.

Is there accessibility support available at the store?

Yes. The Samsung Experience Store features a Sign Language Service kiosk that connects customers with a sign language agent for support, ensuring accessibility for customers who communicate through sign language.

Whether you are upgrading your smartphone, shopping for a new television, seeking technical support for an existing Samsung device, or simply exploring the latest technology before making a decision, the Samsung Experience Store at Al Wahda Mall provides a comprehensive destination in Abu Dhabi. Compare electronics stores on Ilistify to find the right fit for your needs before making your next purchase.