Samsung Store - Yas Mall

Samsung Store - Yas Mall brings the full Samsung Experience Store concept to Abu Dhabi's premier shopping destination on Yas Island. Located on the first floor of Yas Mall, this retail location offers visitors an immersive, hands-on environment where they can explore, test, and purchase Samsung's latest lineup of smartphones, smartwatches, tablets, home appliances, TVs, and accessories. Rather than a traditional electronics shop, the Samsung Experience Store operates as what the brand describes as a playground — a space where customers come to play, learn, and find technology solutions that make everyday life more fun and creative.

As a retailer with a comprehensive consulting and hands-on testing offering, Samsung Store - Yas Mall distinguishes itself from standard electronics outlets by encouraging visitors to interact with devices before making a purchase. Customers can try out the newest Galaxy smartphones, experience Galaxy AI features firsthand, compare wearable options like Galaxy Watches and Galaxy Buds, and explore Samsung's connected ecosystem powered by SmartThings. The store's trained staff provide personalized guidance to help shoppers find the right products for their needs.

Products and Services at Samsung Store - Yas Mall

The store carries Samsung's full range of consumer electronics and home appliances. Visitors will find the latest Galaxy smartphone series, including flagship models with Galaxy AI capabilities, alongside Galaxy Tabs, Galaxy Watches, Galaxy Buds, and the Galaxy Ring. The TV and audio section features Neo QLED 8K TVs, OLED 4K TVs, lifestyle TVs such as The Frame, projectors, and soundbars. Home appliance offerings include refrigerators, dishwashers, washing machines, vacuum cleaners, and air conditioners — all part of Samsung's Bespoke AI lineup with SmartThings connectivity. Monitors, memory and storage products, and a wide selection of mobile and home accessories round out the inventory.

Support and Repair Services

Beyond retail sales, Samsung Store - Yas Mall functions as a service hub for Samsung device owners. The store offers several key support services:

• Software Help: Assistance with data transfer, software upgrades, and any software-related issues for Samsung devices.
• Device Repair: Consultation with certified technicians for hardware problems, ensuring devices receive professional care.
• Service Drop Point: Customers can drop off mobile devices at the store for repair, with the store handling the process and returning the device once it is ready.
• Sign Language Service: A sign language kiosk is available in the store, connecting customers with a sign language agent for accessible support.

Customer Reviews and Ratings

Samsung Store - Yas Mall holds a 4.8-star rating on Google Maps based on 115 reviews, reflecting generally positive customer sentiment. Google Maps reviewers frequently highlight the quality of in-store assistance, with specific praise for individual staff members. One reviewer noted being excellently served by a staff member named Emma, describing the experience as outstanding. The store's management actively responds to reviews, addressing both positive feedback and complaints, which demonstrates a commitment to customer engagement.

Some criticisms have appeared in reviews as well. A recurring concern involves the store's policy on phone case returns — one reviewer expressed disappointment that cases are not displayed for hands-on evaluation and that exchange or return is not permitted if a customer dislikes the case after purchase. Another reviewer questioned whether the store was closed, though the management confirmed in their response that the Samsung Store in Yas Mall operates as usual. These reviews suggest that while the store excels in product expertise and staff service, customers may want to clarify return and exchange policies before making accessory purchases.

Samsung Store - Yas Mall Location and Hours

The store is situated on the 1st Floor of Yas Mall on Yas Island in Abu Dhabi, United Arab Emirates. Yas Mall is one of Abu Dhabi's largest and most popular shopping centers, located on Yas Island — a destination known for entertainment attractions including Yas Marina Circuit, Ferrari World, and Warner Bros. World. The mall's prominent location on Yas Island makes the Samsung Store easily accessible to both Abu Dhabi residents and visitors to the island's resorts and attractions.

According to Google Maps data, Samsung Store - Yas Mall operates with extended hours, remaining open until midnight (00:00). The store supports multiple shopping formats: in-store shopping, in-store pickup, and delivery service, giving customers flexibility in how they receive their purchases.

What Sets Samsung Store - Yas Mall Apart

The Samsung Experience Store concept differentiates this location from conventional electronics retailers. Rather than simply displaying products on shelves, the store creates an interactive environment where customers can fully experience Samsung's ecosystem — from testing Galaxy AI on the latest smartphones to exploring how SmartThings connects appliances throughout a home. The Galaxy Workshop program offers educational sessions, and certified experts are available for instant consultations on both purchases and technical issues.

The inclusion of a sign language service kiosk reflects Samsung's commitment to accessibility, ensuring that deaf and hard-of-hearing customers can receive full support during their visit. The combination of retail, repair, and educational services under one roof makes Samsung Store - Yas Mall a comprehensive destination for Samsung users in Abu Dhabi — whether they are shopping for a new device, seeking technical help, or wanting to learn more about the technology they already own.

Common Questions

What products does Samsung Store - Yas Mall sell?

The store carries Samsung's full product range including Galaxy smartphones, tablets, watches, earbuds, TVs, soundbars, refrigerators, washing machines, vacuum cleaners, air conditioners, monitors, memory storage, and accessories.

Can I get my Samsung device repaired at this store?

Yes. Samsung Store - Yas Mall offers device repair consultation with certified technicians and operates as a service drop point where you can leave your mobile device for repair and collect it once it is ready.

Does the store offer software support?

Yes. The store provides software help including assistance with data transfer, software upgrades, and resolving software-related issues on Samsung devices.

What are the store's hours?

According to Google Maps, Samsung Store - Yas Mall is open and closes at midnight (00:00). Contact the store directly at +971 2 557 1308 to confirm current operating hours.

Does the store offer delivery?

Yes. Google Maps attributes indicate that Samsung Store - Yas Mall offers delivery service, in-store shopping, and in-store pickup options.

Can I return or exchange accessories like phone cases?

Some customer reviews have raised concerns about the return and exchange policy for phone cases, noting that cases may not be displayed for testing and that returns may not be accepted. Contact the store directly to clarify the current return and exchange policy before purchasing accessories.

Is there accessibility support at the store?

Yes. Samsung Store - Yas Mall features a sign language service kiosk that connects customers with a sign language agent for support, making the store accessible for deaf and hard-of-hearing visitors.

Whether you are looking to upgrade your smartphone, explore Samsung's smart home ecosystem, or get expert technical support for your existing devices, Samsung Store - Yas Mall provides a comprehensive hands-on experience on Yas Island. Compare this and other electronics retailers on Ilistify to find the best option for your needs before making your next purchase.