Threads Dalma Mall - Abu Dhabi

Threads Dalma Mall is a dedicated school uniform store located on the second floor of Dalma Mall in Abu Dhabi’s Industrial City (ICAD I). As part of the larger Threads ME network — a manufacturer and supplier with over 15 years of experience in refined education apparel across the Middle East — this outlet provides families with direct access to required school wear, accessories, and branded products. The store serves as a key retail point for parents and students needing core, winter, and PE uniforms, along with shoes, backpacks, and stationery. Threads positions itself as “The Home of Refined Education Apparel & Distribution,” and this Dalma Mall location supports that mission by offering an in-person shopping experience where customers can browse, try on, and purchase uniform pieces for their specific school requirements.

According to Google Maps data, Threads Dalma Mall holds a 4.4-star rating drawn from approximately 1,400 reviews, indicating a substantial volume of customer feedback. While many visitors complete their uniform purchases here, reviews consistently highlight areas of friction in the shopping experience that prospective customers should consider. The store operates with hours that vary: Monday through Thursday from 10:00 to 22:00, and Friday through Sunday from 10:00 to 23:00, making it accessible for both weekday and weekend shopping trips. Delivery service is also noted as available, supplementing the in-store retail operation.

Products and Uniform Selection at Threads Dalma Mall

Threads Dalma Mall carries a comprehensive range of school uniform items designed to meet the requirements of various curricula in the UAE. The store’s product line is structured around uniform type, allowing parents to quickly locate the sections they need. Core uniform pieces form the foundation of the assortment, covering daily wear such as shirts, trousers, skirts, and blazers. Winter uniform options are stocked for cooler months, and a dedicated PE uniform range includes tracksuits, shorts, and sports tops. Swimwear is also available, likely catering to schools with swimming programs.

Beyond clothing, the store offers a selection of school shoes under the “Step into Style” banner, alongside branded backpacks and bags under “Carry Success.” Stationery, lunch containers, drinkware, and labels round out the product offering, making the shop a one-stop destination for back-to-school preparation. The website highlights the ability to search by school name, suggesting that school-specific uniform lists are supported. Parents can also pre-book visits to Threads stores, which may help manage wait times during peak seasons.

Customer Reviews and Ratings

With a 4.4-star rating on Google Maps from around 1,400 reviews, Threads Dalma Mall receives mixed feedback that reveals a pattern of operational challenges despite a broad product offering. Several reviewers mention long wait times as a significant pain point. One customer, Noora Alshehhi, reported a five-hour wait during a visit, describing the experience as “incredibly frustrating.” Another recurring complaint involves incorrect sizing — local guide Alaa AlNuaimi stated that “every time I order uniforms for my children, I receive the wrong sizes,” noting the frequency of errors as “really unbelievable.”

The quality of materials and pricing also draw criticism. A reviewer identified as nociceptor stimuli described the school clothes as “extremely poorly made and made from low-quality fabrics,” calling the prices “exorbitantly high” due to a perceived monopoly position. Owner responses to negative reviews are visible, with management apologizing and requesting more details to address concerns, indicating an active — if not always timely — customer service effort. Positive aspects are less explicitly documented in the extracted reviews, suggesting that the store’s rating may be supported by factors such as product availability and convenience that are not captured in the most recent written feedback.

Location and Accessibility at Dalma Mall

Threads Dalma Mall occupies Shop Number 152 on the second floor of Dalma Mall, a major shopping destination in Abu Dhabi Industrial City (ICAD I). The mall is situated in the Mussafah area, a mixed industrial and residential zone that houses a large portion of Abu Dhabi’s working population. Being located inside a well-known mall provides customers with ample parking, food court options, and other retail amenities during their uniform shopping trip. Maps data confirms wheelchair-accessible entrance and parking, making the store reachable for families with strollers or mobility needs.

The store’s placement within ICAD I places it within reasonable driving distance of numerous residential communities in Mussafah and Mohammed Bin Zayed City. For families coming from central Abu Dhabi, the location is a suburban drive, though the mall’s size and the presence of other anchor stores can make a trip here feel like a full excursion rather than a quick errand. The availability of a delivery service may offset geographical inconvenience for some customers.

What Sets Threads Dalma Mall Apart

As part of the larger Threads network, this store benefits from the infrastructure of a company that designs uniforms through in-house teams in Dubai and the UK, sources globally, and maintains over 65,000 square feet of warehousing in Jebel Ali. The brand serves over 160,000 contracted customers across more than 17 school locations in the UAE. This scale provides Threads Dalma Mall with access to a wide range of school-specific uniform lists that independent retailers may not be able to match. The store also promotes sustainability initiatives, with the parent company highlighting eco-friendly practices and a “Go Green” back-to-school range.

Digital tools like the MySizeID fit assistant and the pre-booking feature aim to streamline the shopping process, though reviews suggest that in-store execution does not always match the online convenience. The store’s presence in a major mall, combined with extensive brand partnerships across backpacks, shoes, and accessories, gives it an advantage in product variety. However, customer feedback indicates that operational efficiency — particularly wait times and sizing accuracy — remains a critical area for improvement.

Common Questions

Does Threads Dalma Mall stock uniforms for my child’s school?

The store carries uniforms for many schools in the UAE. You can visit the Threads website and search by school name to confirm whether your child’s school is supported, or contact the store directly to inquire about specific uniform lists.

What are Threads Dalma Mall’s operating hours?

According to Google Maps, the store is open Monday through Thursday from 10:00 AM to 10:00 PM, and Friday through Sunday from 10:00 AM to 11:00 PM. Hours may vary during holidays or special seasons, so calling ahead at +971 2 556 6446 is advisable.

Does the store offer delivery service?

Yes, delivery service is available. The website provides an online ordering option, and the Google Maps listing confirms delivery as an available service. Check the website or contact the store for delivery areas and timelines.

What should I do if I receive the wrong uniform size?

Several reviews mention sizing errors, and the owner typically responds by asking affected customers to reach out directly. If you encounter a sizing issue, bring the item and your receipt to the store or contact Threads customer support at support@threadsme.com for resolution.

Can I pre-book a visit to avoid long wait times?

Yes, Threads offers a pre-booking system for store visits. The website prominently features a “PRE-BOOK your Visit to Thread Stores” option. Given that reviews frequently mention extended wait times during peak periods, pre-booking is recommended.

Which payment methods are accepted?

While not explicitly listed in the provided sources, the website references a payment page and shows standard e-commerce functionality. Contact Threads Dalma Mall directly or check the website for accepted payment methods, which typically include credit cards and possibly cash for in-store purchases.

Is Threads Dalma Mall wheelchair accessible?

Yes, Google Maps attributes indicate that the store features a wheelchair-accessible entrance and parking, making it suitable for customers with mobility needs.

Threads Dalma Mall offers a centralized uniform shopping experience backed by one of the UAE’s largest school apparel suppliers. While the product range and convenience of location are clear advantages, reviews suggest that customers should plan for potential delays during busy seasons and verify sizing carefully at the point of purchase. To find the right school uniform provider for your family, compare this listing with other uniform suppliers on Ilistify.