FishCo Fish Market

FishCo Fish Market stands as Canberra's leading fish and seafood retailer and wholesaler, situated within the bustling Fyshwick Fresh Food Markets at 19 Dalby St, Fyshwick ACT. As a proudly family-owned and operated business, FishCo has been dedicated to providing an abundant variety of quality seafood sourced daily from fish markets and aquaculture farms around Australia since 1997. The market offers a comprehensive range of fresh fish, shellfish, crustaceans, and specialty seafood items, with a strong emphasis on freshness, affordability, and customer service.

Customers visiting FishCo Fish Market can expect not only a vast selection but also complimentary services that elevate the shopping experience. The knowledgeable staff provide free fish cleaning, and with free ice available, shoppers are encouraged to bring their cooler bags to keep their purchases cold and fresh during transit. A generous 'try before you buy' policy on cooked prawns and oysters ensures every customer leaves satisfied with their selection. The business is also fully HACCP accredited, underscoring its commitment to the highest standards of food safety and quality assurance.

Fresh Seafood and Specialty Products at FishCo

The core of FishCo Fish Market is its extensive range of fresh seafood. The daily-sourced inventory includes a wide array of whole fish, fillets, and prepared options suitable for every cooking style. For those seeking mild, boneless varieties, the display regularly features Ling, Orange Roughy, Blue Grenadier, Perch, Blue Eye Cod, Monkfish, and Basa, which are perfect for stir-fries, curries, and soups. For full-flavoured options ideal for barbecuing and baking, the market provides Tuna, Marlin, Swordfish, Kingfish, and Spanish Mackerel. Whole cooking enthusiasts will find Flathead, Snapper, Silver Bream, Sand Whiting, Garfish, and Coral Trout readily available.

Health-conscious shoppers are guided toward fish high in Omega-3, with Mackerel, Tailor, Bonito, Ocean Trout, and Sardines often highlighted as a superfood choice. The selection extends well beyond finfish to include a vibrant array of shellfish. Oysters, prawns, lobsters, and calamari rings are staples, with the staff always ready to offer serving suggestions like BBQ Prawns, Crumbed Calamari Rings, Grilled Salmon Steaks, Lobster Salad, and Oysters Kilpatrick. To complement the fresh seafood, FishCo has expanded its offering to include a limited range of deli products and fresh produce, such as bread crumbs, olives, sauces, dips, cheese, condiments, and fresh lettuce, onions, ginger, garlic, and lemons, adding convenience to the shopping experience.

Customer Service and Store Policies at FishCo Fish Market

FishCo Fish Market is built on a foundation of transparent and customer-friendly policies. The detailed refund policy encourages customers to taste cooked prawns and oysters before purchase and outlines a clear process for addressing any product concerns. If customers are unhappy with a product, they are instructed to return the item to the store of purchase with the itemised receipt and speak to a manager. Should a return on the same day be impossible, customers are asked to refrigerate or freeze the items and contact the store by phone or email within 24 hours, with a 24-hour contact number provided on all receipts. Crucially, the policy strongly advises customers not to discard the product in question.

The business takes customer service seriously but directs all complaints or refund requests away from social media. Issues regarding products, staff, or service must be communicated via phone, email, or in person to ensure prompt and proper service. This focus on direct communication underscores the market's commitment to resolving issues efficiently. Additionally, from 1st January 2024, in keeping with new ACT legislation, FishCo no longer offers plastic carry bags, encouraging customers to bring their own cold bags, which are available for purchase for $6.99 each. This policy aligns with sustainable practices while maintaining the freshness and safety of the seafood during transport.

Customer Feedback and Reputation

FishCo Fish Market holds a 4.1-star rating on Google Maps based on 154 reviews, reflecting a solid reputation among its clientele. According to customer reviews on Maps, regular patrons frequently praise the store for its fresh produce and good service. One review notes,