Plateau Food Distributors

Plateau Food Distributors has been a cornerstone of the Australian foodservice industry since 1975. Founded on the Northern Beaches of Sydney, the company has grown from a small warehouse and a couple of trucks into a major food wholesale distributor with purpose-built facilities in Silverwater and on the Central Coast of NSW. As an Australian family-owned and run business, Plateau Foods delivers quality foods and superior service to a remarkably diverse customer base that includes cafes, pubs, clubs, schools, aged care facilities, hospitals, corporate cafeterias, stadiums, and independent pizza shops across the Greater Sydney region and beyond.

What sets Plateau Food Distributors apart is its generational experience and commitment to the customer experience. The company operates under full OH&S and HACCP certifications, runs a modern fleet of over 30 refrigerated and freezer trucks, and maintains a free and regular delivery service from its warehouses. Plateau is also a proud and active member of the Countrywide network, the largest national group of independent foodservice distributors in Australia. This membership, supported by Australia’s largest food manufacturers, allows Plateau to offer a broader product range at competitive pricing while remaining 100% Australian owned.

Product Range and Sourcing at Plateau Foods

The product portfolio at Plateau Food Distributors is designed to be a single-source solution for foodservice operators. The Silverwater warehouse stocks an extensive inventory organized into clear, easy-to-navigate categories that help busy chefs and business owners find exactly what they need. The product range includes high-quality chilled and frozen products, a comprehensive selection of dry foods and dry non-food items, beverages, and confectionary. Customer testimonials on the company’s website frequently praise the breadth of the range, with one long-term client noting that Plateau supplies “all our stock and packaging, which is top quality at a great price.”

Because Plateau is part of the Countrywide network, customers benefit from the collective buying power of over 100 member distributors nationally. This means access to major national brands as well as Plateau’s own competitively priced lines. The sales team proactively suggests complementary products and cost-effective alternatives, a service highlighted by Jason from Pizza HQ: “Proactively suggesting complementary or even more cost effective yet comparable quality lines.” This consultative approach, combined with a huge product range, helps food businesses manage costs without compromising on quality.

Delivery Coverage and Logistics

Plateau Food Distributors operates out of two strategically located warehouses. The Silverwater facility at 15 Millennium Court services Metropolitan Sydney, the Blue Mountains, Southern Highlands, Wollongong, and Shellharbour. The Central Coast warehouse in Wyong covers the Central Coast, Lake Macquarie, Newcastle, Hunter, and Port Stephens. The company runs a modern fleet of refrigerated and freezer trucks, and delivery is free and regular from all warehouses. Multiple reviews on the company’s website emphasize punctuality: Koray from Gozleme King states that “the delivery drivers are always punctual,” and Radha from Kenya Tea confirms that “deliveries are always on time and we get what we have ordered.”

Orders can be placed during business hours with one of Plateau’s highly trained telemarketers, or overnight via the answering service, fax, or email. The company has also invested in digital convenience: customers can place orders through the Plateau Portal app, available on both Apple and Android devices, or via the customer login on the website.

Customer Reviews and Testimonials

Plateau Food Distributors holds a 4.3-star rating on Google Maps. While the review count is limited, the feedback highlights several consistent themes. Google Maps reviewer Kris Lee described the business as having “fair prices, great team” and added that it is “an absolute pleasure doing business with Plateau Foods.” Lee specifically praised staff member Sean as “an exceptional employee and a great asset to the company.” Another Google Maps reviewer, Invoice Savoury gal, shared a positive interaction with team member Natalie, noting “incredibly detailed explanations” and calling her “a true asset to the company.”

Not all feedback on Google Maps has been positive. One reviewer, Michael Williams, expressed dissatisfaction but did not provide specific details. The owner responded publicly, stating that they were unable to locate his account in the system to investigate the matter. This willingness to respond, even to critical feedback, reflects the service-oriented culture described in the company’s testimonials.

Beyond Google Maps, the Plateau Foods website features detailed testimonials from long-term customers. Denise from Dino’s Pizza, a customer of 16 years, highlights the reliability: “Many times they have delivered to us on short notice including Saturdays as well. Garry from their sales team ensures we receive a phone call with any problems 24/7. The girls in the office are extremely friendly and helpful.” Koray from Gozleme King echoes this sentiment, saying Plateau has been “the benchmark for service to my business for many years” and that “we have been treated like family since day one.” These testimonials consistently point to long-term relationships, proactive communication, and a genuine care for customer success.

Community Involvement and Values

As a family-owned company with deep roots in New South Wales, Plateau Food Distributors actively supports charitable causes that are close to the hearts of its staff. The company has aligned with several community initiatives over the years, including the Rise Above Convoy for Cancer Families, which raises money and awareness for Capital Region Cancer Relief and helps over 900 patients battling cancer throughout the region. Plateau has also supported the Razzamatazz fundraiser in partnership with Gosford Rotary, helping young people on the Central Coast achieve their potential, and the Sydney Special Children’s Christmas Party, which provides a fun and safe environment for children with special needs and their families. This community engagement reflects the family-oriented ethos that permeates the business and its customer relationships.

Plateau Food Distributors in Silverwater

The Silverwater warehouse and head office is located at 15 Millennium Court, Silverwater NSW 2128. Silverwater is a well-established industrial and commercial suburb in Western Sydney, providing excellent access to the major arterial roads that connect to the broader Metropolitan Sydney area. This central location supports Plateau’s efficient daily delivery schedule across the Sydney basin, from the Blue Mountains to Wollongong and the Southern Highlands. The modern, purpose-built facility operates under full HACCP and OH&S certification, ensuring that all products are stored and handled to the highest safety standards before they reach customers’ kitchens.

For customers in the Central Coast, Lake Macquarie, Newcastle, Hunter, and Port Stephens regions, the Wyong warehouse at 4 London Drive, North Wyong offers the same quality of service and product range with local delivery schedules.

Becoming a Customer

Foodservice operators interested in opening an account with Plateau Food Distributors can complete an online account application form available on the company’s website. The process is designed to be straightforward, and the sales and customer service team is available by phone during business hours to answer questions and help new customers find the right product mix for their business. Existing customers can place orders by phone, fax, email, or through the Plateau Portal app, which brings the full product catalog and ordering capability to smartphones and tablets. To stay informed about monthly specials, new products, and menu ideas, businesses can sign up for the Plateau Foods newsletter on the website.

Plateau Food Distributors has built its reputation over nearly five decades by treating customers like family and delivering quality foods with superior service. The combination of an extensive product range, competitive pricing through the Countrywide network, modern refrigerated logistics, and a genuinely customer-focused team makes Plateau a trusted partner for foodservice businesses across New South Wales. To compare this distributor with other wholesale food suppliers and find the best fit for your business, explore the options available on Ilistify.