Florence Gelato

For an authentic taste of Italy in the heart of Belconnen, Florence Gelato offers a curated selection of artisanal gelato crafted with passion and precision. Founded by Tuscan-born chef Matteo Sassi, this ice cream shop brings over two decades of global pastry, gelato, and chocolate-making experience to the Capital Food Market. The shop’s philosophy is simple yet refined: use the freshest Australian ingredients to recreate the classic, rich flavours of Florence, making every scoop a moment of pure indulgence.

Florence Gelato is not a mass-produced ice cream stand. It is a destination for those who appreciate the difference that traditional technique and high-quality raw materials make. From the silky texture to the intense, clean taste of each flavour, the gelato here reflects a deep respect for the Italian culinary craft. Whether you are a local resident or visiting the Belconnen area, a stop at this market-based shop promises a genuine gelato experience that stands apart from ordinary dessert outlets.

Artisanal Gelato at Florence Gelato

The heart of Florence Gelato’s offering is, of course, the gelato itself. The menu is a rotating showcase of classic Italian flavours and innovative seasonal creations, all made in small batches to ensure peak freshness and flavour. The texture is the hallmark of true artisanal gelato: dense, velvety, and served at a temperature that lets the flavour bloom instantly on the palate, unlike harder, icier commercial ice creams.

Google Maps reviewers frequently describe the gelato as “fantastic” and “some of the best we’ve ever eaten,” with particular praise for its luxurious creaminess. The selection is not just about sweetness; it’s about balance and authentic ingredient expression. Chef Matteo Sassi’s background, which includes a third-place finish in the Savour Patissier of the Year competition in 2016, is evident in the sophisticated flavour profiles that go beyond the ordinary.

Signature Gelato Flavours

• Ricotta & Pear: A beloved combination that marries creamy, delicate ricotta with the subtle, fruity sweetness of pear. This flavour is a direct nod to traditional Tuscan desserts and a consistent customer favourite.
• Pistachio: A benchmark flavour for any gelateria. Florence Gelato’s version is praised for being rich, nutty, and intensely flavourful, made with high-quality pistachios rather than artificial syrups.
• Lemon Cheesecake: A zesty, creamy creation that balances the tang of fresh lemon with the indulgent, smooth character of cheesecake. It’s a refreshing yet decadent choice.
• Mascarpone & Raspberry Cheesecake: An ultra-luxurious flavour that combines the buttery richness of mascarpone with the bright, sharp pop of raspberries, evoking an elegant Italian dessert.
• Lemon & Basil: A surprisingly harmonious and clean flavour where fragrant basil elevates the citrusy zing of lemon, creating a refreshing and sophisticated sorbet-like experience.

The Florence Gelato Experience & Customer Reviews

Florence Gelato holds a strong 4.8-star rating on Google Maps based on 123 reviews, a testament to its consistent quality and the delight it brings to customers. The feedback consistently highlights two key qualities: the superb texture and the authentic, well-balanced flavours. The gelato is frequently described as “airily and creamy,” indicating a technical perfection in the churning process that creates a light yet rich mouthfeel.

One recurring theme in customer feedback is the joy of discovering a hidden gem within the Capital Food Market. A reviewer noted, “It was pure chance that we were in the area, but we're glad we came here.” This sentiment underscores the shop’s reputation as a must-visit destination once discovered. Another reviewer, Chloe Norman, highlighted a unique and highly valued offering, stating it was “the first shop in Canberra I found that offers gluten-free waffles.” This attention to dietary needs is a significant differentiator for Florence Gelato, making it a more inclusive option for those with gluten sensitivities or coeliac disease.

While the overwhelming majority of reviews are glowing, a balanced view shows that some visitors have noted minor inconsistencies. One reviewer, Marc Weber, mentioned mixed feelings, finding some flavours like Ricotta-Pear and Pistachio “delicious, rich, and creamy,” while others like Nutella were perceived as “watery or unbalanced.” This feedback reflects the artisanal nature of the product, where flavour intensity can vary, but the shop’s strengths clearly lie in its classic and signature pairings. The owner’s active engagement with reviews, responding with gratitude and in Italian, further reinforces the authentic, personal touch.

Florence Gelato in the Capital Food Market, Belconnen

You can find Florence Gelato at Shop 15B, 15 Market Street, inside the bustling Capital Food Market in Belconnen, ACT. The shop is conveniently situated near the entrance from Ibbott Lane, making it easy to spot while exploring the market’s diverse food offerings. This location places Florence Gelato at the centre of Belconnen’s food scene, a perfect spot for a sweet treat after shopping or a meal. For those driving, undercover parking is available, adding to the convenience of the visit.

Trading Hours

• Monday & Tuesday: Closed
• Wednesday & Thursday: 12pm – 9pm
• Friday: 11am – 9pm
• Saturday: 9am – 9pm
• Sunday: 9am – 6pm

It is important to note that public holiday trading hours may differ. For the most up-to-date schedule, especially around holidays, the shop recommends checking their official Instagram page.

Service Options

Florence Gelato accommodates various customer needs. According to their Google Maps profile, they offer online ordering, takeaway, and delivery services. This flexibility means you can enjoy their gelato whether you want to browse the flavours in person, grab a tub to go, or have it delivered to your door. For special occasions or gifts, the shop also offers gift vouchers, which can be purchased directly through their website.

Common Questions

Does Florence Gelato offer gluten-free options?

Yes. Florence Gelato is noted by customers for offering gluten-free waffles, making it a fantastic option for those with coeliac disease or gluten sensitivities. The gelato itself is typically gluten-free, but it’s always wise to confirm with staff about specific flavours.

Where is Florence Gelato located exactly?

The shop is located at Shop 15B, 15 Market Street, inside the Capital Food Market in Belconnen, ACT 2617, near the entrance from Ibbott Lane.

What are Florence Gelato's opening hours?

They are open Wednesday to Sunday. Hours are 12pm-9pm on Wednesday and Thursday, 11am-9pm on Friday, 9am-9pm on Saturday, and 9am-6pm on Sunday. The shop is closed on Mondays and Tuesdays.

Can I order Florence Gelato for delivery?

Yes. According to their Google Maps listing, Florence Gelato offers a delivery service, in addition to takeaway and online ordering.

Who is the chef behind Florence Gelato?

The gelato is crafted by chef Matteo Sassi, a Tuscan-born culinary expert with over two decades of international experience in pastry, gelato, and chocolate making. He previously worked as Head Pastry Chef at Zumbo Patisserie in Sydney and Sonoma Bakery in Canberra.

Does Florence Gelato sell gift vouchers?

Yes, they do. Gift vouchers are available for purchase directly on the Florence Gelato website, making a perfect present for any gelato lover.

Is there parking available at the Capital Food Market?

Yes, undercover parking is available at the Capital Food Market, providing easy and convenient access to the shop.

Does Florence Gelato make dairy-free or vegan sorbets?

While the menu features fruit-based sorbets like Lemon & Basil, which are naturally dairy-free, it’s best to contact the shop directly or speak with their team in-store to confirm the full range of current vegan and dairy-free options.