Eswatini Insurance Brokers (Pty) Limited

Navigating the complexities of risk in the modern world demands expertise, foresight, and a trusted partner. Eswatini Insurance Brokers (Pty) Limited, formerly known as Aon Swaziland, provides precisely that level of dedicated service to businesses and individuals throughout the Kingdom of Eswatini. With a legacy stretching back to 1971, we are the oldest insurance broking firm in the country, and our deep-rooted history is matched only by our forward-looking approach to risk management and short-term insurance solutions. From our offices on the 1st Floor of Umkhiwa House on Karl Grant Street in Mbabane, our team serves a diverse client base that spans every major sector of the economy.

We believe that true insurance broking goes far beyond simply placing a policy. It begins with a deep understanding of our client's unique exposures. Whether a large parastatal organization, a growing commercial enterprise, or an individual seeking personal asset protection, our commitment is to deliver bespoke strategies that provide genuine peace of mind. Our role is to act as your dedicated advisor, leveraging our local market knowledge and international connections to structure coverage that responds effectively when it matters most.

Integrated Risk Management & Insurance Broking

Effective risk management is the cornerstone of any successful venture. A common misconception is that risk management is a component of insurance, when in reality, the opposite is true. Our philosophy is built on preventing losses before they occur, while ensuring a robust safety net is in place for the unexpected. We guide clients through a scientific process of identifying, measuring, and economically controlling exposures that threaten operations, assets, and earnings.

• Comprehensive Risk Analysis: We conduct thorough audits of your business operations to pinpoint areas of vulnerability.
• Strategic Advisory: Our consultants develop practical risk control and mitigation strategies tailored to your specific industry, whether it be agriculture, commerce, or industry.
• Optimal Coverage Structuring: As a broker with access to the broader market, we design and negotiate competitive insurance programs that align precisely with your risk profile, avoiding costly gaps or unnecessary overlaps.
• Parastatal & Corporate Specialization: We are proud to handle a substantial proportion of risks in the Kingdom, serving most parastatal organizations alongside a wide array of commercial and industrial clients.

Our Divisions & Core Service Pillars

We have structured our firm around specialized divisions to deliver focused expertise in key areas. This ensures that every client benefits from a team that understands the intricate details of their specific field. Our service offering is built on two primary pillars: corporate risk management and personal lines insurance, both underpinned by a commitment to professional claims advocacy that extends from Mbabane across the entire Hhohho District and beyond.

Corporate & Commercial Risk Solutions

Modern businesses face an ever-escalating range of risks, often driven by rapid technological advancement, environmental awareness, and evolving government legislation. Through our specialist company, Swaziland Corporate Risk Management, we provide a full suite of professional services that address these challenges head-on. We protect your physical assets, liability exposures, and business continuity with programs designed for the dynamic Eswatini market.

Personal & Short-Term Insurance

For individuals and families, protecting personal wealth and assets is a top priority. We offer a comprehensive range of short-term personal insurance solutions, including vehicle insurance, household contents, and property coverage. Our advisors take the time to understand your lifestyle and assets, ensuring your personal portfolio provides robust protection without unnecessary cost. We listen to your needs and craft solutions that adapt as your life changes.

Why Clients Choose EIB

In a market with several options, we distinguish ourselves through our heritage, our people, and our unwavering client focus. Founded as Swaziland Insurance Brokers and evolving through a strategic merger and a long association with Aon Holdings—one of the world's largest broking houses—we combine global standards with deep local insight. When you partner with us, you engage a team that is deeply invested in the success of your business and the protection of your lifestyle in Eswatini.

• Foundational Legacy: Established in 1971, we are the oldest insurance broking firm in the Kingdom and a founder member of the Insurance Brokers Association of Swaziland.
• Unmatched Sector Experience: We serve clients across all sectors of Eswatini’s agricultural, commercial, and industrial landscape, giving us a perspective few can match.
• Client-First Advocacy: As your broker, we represent your interests, not an insurance company’s. Our entire process, from quote to claim, is designed to maximize your benefit and protection.
• Transparent and Responsive Service: We are committed to clear communication, timely responses to queries, and ongoing policy reviews to keep your coverage aligned with your evolving needs.

Frequently Asked Questions in Our Mbabane Office

Clients visiting us on Karl Grant Street often have important questions. We believe informed clients make the best decisions, and we are always available to provide clear, straightforward answers. From policy specifics to claims procedures, our team is ready to guide you.

• What is the difference between an insurance broker and an agent? A broker works for you, the client, to find the best coverage from multiple insurers, while an agent typically represents a single insurance company.
• How do I know what type of cover I need? Our process begins with a detailed consultation to understand your specific risks—whether for a business in the Hhohho District or personal asset protection—so we can recommend tailored solutions.
• What should I do if I need to lodge a claim? Contact our office directly at the number listed. We will guide you through the immediate steps, help document the loss, and manage the claims process with the insurer on your behalf.

Serving All Sectors Across Eswatini

While our headquarters is conveniently located at Umkhiwa House in the heart of Mbabane, our reach extends across the entire Kingdom. Eswatini Insurance Brokers supports a national client base, from local enterprises in the Hhohho District to large-scale operations. Our expertise in short-term insurance and retirement funding is particularly relevant for organizations seeking a reliable partner who understands the local economic, regulatory, and environmental landscape. We are dedicated to contributing to the financial resilience of the communities we serve.

Moving forward, we remain dedicated to the principles that have defined EIB for over five decades: integrity, professional excellence, and a personalized approach to every client relationship. We invite you to visit us on Karl Grant Street or contact our team to discover how a partnership with Eswatini Insurance Brokers can secure your future.