Al Futtaim Watches & Jewellery - Hamdan Center

Al Futtaim Watches & Jewellery at Hamdan Center is one of Abu Dhabi's most established destinations for branded timepieces. Operating under the retail brand The Watch House, this store is part of the Al-Futtaim Group's retail division and has served watch enthusiasts in the UAE since the company first began as Seiko's sole agent in the country in 1971. Located in Shops 7 through 9 inside Hamdan Shopping Center on Hamdan Bin Mohammed Street in the Al Danah district, the store brings together an extensive multi-brand portfolio under one roof, offering everything from entry-level fashion watches to premium automatic timepieces.

As an authorized watches retailer, Al Futtaim Watches & Jewellery guarantees genuine products across every brand it carries. The store's commitment to authenticity is backed by comprehensive after-sale services, free shipping on online orders, and a dedicated watch repair and warranty center known as Watch Works. Whether shopping in person at the Hamdan Center location or browsing through the watches.ae online platform, customers benefit from the same level of product assurance and professional support.

Brands & Collections at Al Futtaim Watches & Jewellery

The Watch House carries one of the widest selections of watch brands available in the UAE. The company's exclusive distributorship in the region includes world-renowned names such as Grand Seiko, Seiko, Raymond Weil, Edox, Titoni, Fossil, Esprit, Philip Stein, and Alba. Beyond these exclusive partnerships, the store's multi-brand portfolio extends to over forty additional labels, giving customers an unparalleled range of styles, price points, and functionalities to explore.

Premium & Heritage Brands

• Grand Seiko — Japan's finest mechanical and Spring Drive watches, including Elegance, Heritage, and Sport collections
• Seiko — from Prospex diver's watches to Presage dress pieces, Astron GPS solar models, and the iconic 5 Sports line
• Raymond Weil — Swiss-made collections including Freelancer, Millesime, Tango, and Toccata
• Oris — independent Swiss mechanical watches
• Frederique Constant — accessible Swiss luxury with classic and smart watch options
• Baume & Mercier — refined Swiss timepieces for discerning collectors

Fashion & Lifestyle Brands

• Fossil — including special editions like the Star Wars Mandalorian collection and World Flags Big Tic line
• Emporio Armani and Armani Exchange — Italian-designed fashion watches
• Michael Kors — glamorous women's and men's accessories
• Diesel — bold, urban-inspired timepieces
• Guess — trend-driven watches at accessible prices
• DKNY — New York-inspired modern designs

Sports, Outdoor & Smart Watches

• Garmin — full range from Venu and Vivoactive to Fenix, Epix, Marq, Instinct, Descent, and Approach series
• Casio — G-Shock, Baby-G, Edifice, Pro Trek, and general line-ups
• Victorinox and Wenger — Swiss military-grade durability
• Swiss Military by Hanowa — rugged performance watches

Proprietary Brands — Kolber & Westar

Al Futtaim Watches & Jewellery also owns two proprietary watch brands, Kolber and Westar, both established in the early 1980s. These brands are now distributed in over 45 countries and 15 Duty Free outlets worldwide, offering reliable quality at competitive price points. The West End collection, also featured prominently at the store, provides additional options with distinctive designs such as turquoise dial and green MOP dial models.

Services & After-Sale Support

Al Futtaim Watches & Jewellery distinguishes itself through a comprehensive after-sale service infrastructure. The Watch Works division serves as a dedicated watch repair and warranty center, staffed with trained technicians who handle everything from battery replacements to full mechanical servicing. Customers can reach the service team by calling 800WATCHES, available Sunday through Saturday from 9:00 AM to 9:00 PM UAE time.

The store also offers the Blue Rewards program, a loyalty initiative that allows customers to track points and redeem them for rewards through a dedicated mobile app. For payment flexibility, Al Futtaim Watches & Jewellery supports buy-now-pay-later options through both Tabby and Tamara, allowing customers to split payments with no interest or fees when using eligible debit or credit cards.

Customer Reviews & Ratings

Al Futtaim Watches & Jewellery at Hamdan Center holds a 3.9-star rating on Google Maps based on 53 reviews. Customer feedback highlights both the strengths and areas for improvement at this location. Positive reviews consistently praise the store's competitive pricing and generous discount offerings. One Google Maps Local Guide reviewer noted that the store carries "great watches in the newest design" with "prices that are competitive and discounts clearly higher than others," sharing that they purchased their first automatic watch there. The breadth of brand selection and the availability of genuine products at authorized retailer pricing are recurring themes in favorable feedback.

Some reviews, however, point to inconsistencies in customer service. A few visitors have reported disappointing interactions with specific staff members, and at least one customer expressed frustration with the repair technician's handling of a battery replacement issue, questioning why a watch battery replaced just months prior had stopped functioning. These critiques suggest that while the product offering and pricing are strong, the in-store service experience can vary depending on the staff member assisting.

Al Futtaim Watches & Jewellery in Abu Dhabi

The Hamdan Center store is situated in one of Abu Dhabi's well-known shopping destinations on Hamdan Bin Mohammed Street in the Al Danah area, a bustling commercial district in Zone 1 of the city. The store operates daily from 10:00 AM to 10:00 PM, providing ample hours for both weekday and weekend shoppers. A delivery service is also available for customers who prefer to have their purchases brought directly to them. The Hamdan Center location is one of multiple Al Futtaim Watches & Jewellery outlets across the UAE, with sister stores at Al Wahda Mall, Reem Mall, The Dubai Mall, Mall of the Emirates, Dubai Hills Mall, Burjuman Mall, Dubai Festival City, Dubai Outlet Mall, City Centre Ajman, and Bawadi Mall.

Common Questions

Is Al Futtaim Watches & Jewellery an authorized retailer?

Yes. The Watch House is an authorized watches retailer with a multi-brand portfolio, ensuring that every product sold is genuine and backed by official manufacturer warranties.

What brands are available at the Hamdan Center store?

The store carries over 40 brands including Grand Seiko, Seiko, Raymond Weil, Edox, Fossil, Casio, Garmin, Citizen, Oris, Michael Kors, Emporio Armani, Diesel, Guess, Victorinox, and the proprietary Kolber and Westar lines, among many others.

Does the store offer watch repair services?

Yes. Through the Watch Works after-sale service division, Al Futtaim Watches & Jewellery provides professional watch repairs and warranty servicing. Customers can contact 800WATCHES for service inquiries.

Can I buy now and pay later?

Yes. The store supports Tabby and Tamara buy-now-pay-later options, allowing customers to split payments with no interest or fees using eligible debit or credit cards.

What are the store hours at Hamdan Center?

The Hamdan Center location is open daily from 10:00 AM to 10:00 PM.

Does Al Futtaim Watches & Jewellery offer free shipping?

Yes. Free shipping is available on orders placed through the watches.ae online platform.

Whether you are seeking your first automatic timepiece, a smart watch for fitness tracking, or a Swiss-made heirloom, Al Futtaim Watches & Jewellery at Hamdan Center offers a breadth of options backed by authorized retailer assurance and after-sale support. Compare this store with other watch retailers on Ilistify to find the best fit for your needs before making your next purchase.