Ben & Jerry's

Nothing says indulgence quite like a scoop of Ben & Jerry's ice cream, and the Phillip location inside the Westfield Woden shopping centre brings those iconic, chunky, and creative flavours right to the heart of the Woden Valley. Located adjacent to Hoyts Woden Cinema on Bradley Street, this Scoop Shop is one of just two in the Australian Capital Territory, making it a genuine destination for families, movie-goers, and anyone craving a euphoric dessert experience. The shop channels the same playful Vermont spirit that has defined Ben & Jerry's for decades, serving up a rotating selection of classic pints, exclusive shop-only flavours, hand-spun shakes, luscious sundaes, and indulgent ice cream cakes.

Ben & Jerry's has built a global following not just on the strength of its inventive recipes, but on a deep commitment to values-led sourcing and social activism. The Phillip shop reflects that larger mission: every scoop supports Fairtrade ingredients, cage-free eggs, and milk and cream from Caring Dairy family farms. The team behind the counter brings that same passion to each customer interaction, balancing efficiency with the kind of cheerful hospitality that turns first-time visitors into regulars.

Flavour Highlights at Ben & Jerry's Woden

The menu at this Westfield Woden location is designed to cater to every craving, whether you are a lifelong fan or a curious newcomer. While the full core range of pint flavours is available for take-home enjoyment, the real in-store magic happens with the Scoop Shop exclusives and freshly made creations. Patrons can dive into thick shakes blended to order, towering sundaes layered with sauce and toppings, and seasonal specials that never appear on supermarket shelves.

• Scoop Shop-Only Flavours: Special batches produced exclusively for Ben & Jerry's outlets, often including experimental mix-ins and limited-time collaborations.
• Non-Dairy Scoops: Dedicated vegan options made from almond or sunflower butter bases deliver all the signature chunkiness without dairy, ensuring everyone can join in.
• Hand-Crafted Sundaes: Combinations like hot fudge, caramel, whipped cream, and a cherry on top let guests customise their ideal dessert bomb.
• Ice Cream Cakes: Available for pre-order and special occasions, these cakes layer cookie crumbles, dense ice cream, and glossy frosting into a celebratory centrepiece.
• Take-Home Pints & Cups: The full retail range is on hand for those who want to stock the freezer with favourites like Cherry Garcia, Chocolate Chip Cookie Dough, or The Tonight Dough.

The Customer Experience at Ben & Jerry's Phillip

Stepping into the shop feels like a small holiday from the everyday — colourful murals, whimsical signage, and the unmistakable aroma of freshly baked waffle cones set the tone immediately. Despite its compact footprint inside the shopping centre (address: Westfield Woden, Bradley Street), the layout encourages a moment of delicious indecision: glass display freezers showcase each available flavour in vivid detail, and the staff are known for offering generous sample spoonfuls to help narrow the choice.

Google Maps reviewers repeatedly point to the friendly, patient service as a standout, with many highlighting how staff engage with children and make the whole experience feel genuinely uplifting. The shop also offers delivery through partner platforms, meaning a Ben & Jerry's binge can happen on the couch just as easily as it can in the cinema lobby.

What Customers Are Saying

With a 4.3-star rating from 65 reviews on Google Maps, feedback paints a largely enthusiastic picture. Thien Vuong (fooderarri), a Local Guide with over 1,100 reviews, called the ice cream “excellent” and urged others not to miss it, adding a cheerful note of recommendation signed @fooderarri. Another Local Guide, Rebecca, praised both the “friendly service” and the “big range of flavours,” specifically appreciating the availability of children's portions — a detail she noted helps parents avoid paying for half-eaten scoops.

Not all feedback is glowing, and that honesty defines a well-rounded reputation. Nicole S, a prolific Local Guide, described the pricing as “way too expensive for what you get,” citing comparisons across multiple states and remarking that the flavour dagrees for Strawberry Marshmallow and Triple Caramel were disappointing enough to consider another vendor on the next outing. This balance of near-unanimous praise for service and experience, tempered by occasional price sensitivity, gives potential visitors a clear picture of what to expect.

Ben & Jerry's in the Woden Valley Community

Being positioned inside Hoyts Woden at Westfield makes the store an integral part of the local entertainment ecosystem. Movie-goers can snag a scoop before the previews roll, shoppers refuel between stores, and families on a weekend outing treat the stop as a destination unto itself. The address places it within easy reach of public transport, cycling routes, and ample on-site parking, with full wheelchair accessibility in keeping with Westfield's modern infrastructure.

The broader Woden area — officially Phillip ACT 2606 — serves the southern suburbs of Canberra, and the presence of only one other Ben & Jerry's in the entire ACT means this shop draws a catchment that extends well beyond the immediate centre. It sits alongside other dessert options, yet its combination of ethical sourcing, iconic brand recognition, and cinema proximity carves out a distinctive niche that generic frozen yoghurt or gelato kiosks simply cannot replicate.

What Sets This Scoop Shop Apart

Beyond the expected array of flavours and toppings, several attributes define the Ben & Jerry's Woden experience. Information gathered from Google Maps, the official website, and customer feedback reveals a business that blends convenience with conscience, and accessibility with indulgence.

• Takeaway & Delivery: Whether grabbing a cone to go, ordering pints for home, or using the last-mile delivery option through partner apps, flexibility is built in.
• Community & Activism: The shop functions as a local outpost for Ben & Jerry's social mission, raising awareness for causes ranging from climate justice to LGBTQ+ rights and Fairtrade, in line with campaigns featured on the Australian website.
• Catering & Custom Cakes: For larger gatherings, the Scoop Shop can provide catering packages and custom ice cream cakes, ideal for birthdays, corporate events, or community fundraisers.
• Loyalty App: The Ben & Jerry's Australia loyalty programme allows repeat customers to earn rewards and unlock exclusive offers, adding a modern digital layer to the traditional scoop counter experience.

Common Questions

What are Ben & Jerry's Phillip opening hours?

According to the current Google Maps profile, the shop operates from 12:00 PM to 9:30 PM on most days, with a 10:00 AM opening on certain days and a shorter 12:00 PM–8:00 PM window on others. Because trading hours can shift with seasons, public holidays, and cinema schedules, a quick call to +61 2 6223 5310 just before visiting is always recommended.

Is there a non-dairy or vegan range at this Ben & Jerry's?

Yes. The shop stocks non-dairy flavours made with almond or sunflower butter bases. The exact available non-dairy selections can vary by week, so checking the display freezer or asking a team member at the Westfield Woden location is the best way to see the current options.

Can I order a custom ice cream cake from this location?

Absolutely. Ice cream cakes are a core offering across Ben & Jerry's Scoop Shops. Contact the Phillip shop directly on +61 2 6223 5310 to discuss cake sizes, flavours, customisation, and lead times for collection.

Does Ben & Jerry's Woden offer delivery?

Yes, delivery is available through third-party partner apps, meaning the full menu of scoops, shakes, and sundaes can be enjoyed without a trip to Bradley Street. Availability depends on the delivery radius from Westfield Woden, so entering your postcode in the relevant app will confirm whether your location is covered.

Is the shop wheelchair accessible?

The shop sits inside Westfield Woden, a fully accessible shopping centre with lifts, ramps, and accessible amenities. The Ben & Jerry's counter itself is designed for easy approach, ensuring all customers can comfortably order and enjoy their ice cream.

What makes this ice cream different from standard supermarket tubs?

The Scoop Shop offers fresh product stored at a slightly warmer temperature than retail freezers, which gives it a softer, more immediate texture. More importantly, exclusive shop-only flavours and custom sundaes are not available in grocery stores, so the Bradley Street visit is the only way to experience certain creations. Plus, the whole experience — the samples, the atmosphere, the cinema-adjacent location — adds value that a supermarket aisle cannot match.

Are there any gluten-free or allergy-sensitive options?

Ben & Jerry's provides detailed allergen information on its website and packaging. While the shop does make every effort to avoid cross-contact, it is an environment where dairy, gluten, nuts, and other allergens are present. Guests with severe allergies should speak directly with the shop team about the current batch's handling processes and available flavours.