Hour Choice - Dalma Mall

Hour Choice - Dalma Mall is a premier watch retail destination located within Dalma Mall in Abu Dhabi, United Arab Emirates. As one of the key retail concepts under the Rivoli Group — a name synonymous with luxury lifestyle retail across the Middle East — Hour Choice offers customers access to an extensive portfolio of prestigious international watch brands. The Rivoli Group has spent over four decades building its reputation as one of the region's largest importers, distributors, and retailers of luxury products, operating more than 230 stores across the UAE, Oman, Qatar, and Bahrain. Hour Choice specifically caters to watch enthusiasts seeking both premium timepieces and expert watch services, all within a welcoming retail environment inside one of Abu Dhabi's popular shopping destinations.

Whether you are a seasoned collector searching for a specific Swiss masterpiece or a first-time buyer looking for a stylish everyday watch, Hour Choice - Dalma Mall provides a curated selection that spans luxury, premium, fashion, and lifestyle categories. The store's affiliation with the Rivoli Group ensures that every timepiece on display meets the exacting standards of quality and authenticity that the group has built its reputation upon over the past forty years.

Watches & Products at Hour Choice - Dalma Mall

The store carries a diverse selection of watches spanning multiple product ranges — Luxury, Premium, Fashion, Lifestyle, and even Reloved pre-owned timepieces. Customers can explore exceptional Swiss timepieces from brands celebrated for their accuracy and state-of-the-art movements. The brand portfolio at Hour Choice includes renowned names such as Omega, Longines, Rado, Tissot, and Swatch, alongside luxury marques like Breguet and Blancpain. Montblanc watches are also part of the collection, bridging the worlds of fine watchmaking and refined craftsmanship.

• Luxury Range: Breguet, Blancpain, Omega — timepieces boasting ultimate accuracy and state-of-the-art movement
• Premium Range: Longines, Rado, Tissot — celebrated for their styles and iconic motifs
• Fashion Range: Swatch and other fashion-forward brands for everyday style
• Reloved Range: Pre-owned luxury watches offering accessible entry into prestigious timepiece ownership

Beyond watches, Hour Choice - Dalma Mall also offers fashion jewellery collections featuring necklaces, bracelets, earrings, and rings, as well as writing instruments from Montblanc. The accessories section showcases expertly crafted watch winders, watch boxes, and watch rolls from Wolf 1834, plus premium watch straps from Delugs — making it a comprehensive destination for watch lovers who want to care for and accessorize their timepieces.

Customer Reviews & Ratings

Hour Choice - Dalma Mall holds a 4.2-star rating on Google Maps based on 71 reviews. According to customer reviews on Google Maps, the staff consistently earns praise for their professionalism, product knowledge, and attentive customer service. Multiple reviewers specifically highlight individual team members who have made their shopping experience memorable.

Professional Watch Service

Ismail receives commendation for his watch service expertise, with one reviewer describing him as "professional and obviously very knowledgeable," appreciating his "attention to detail and customer-oriented approach." The reviewer noted that the service proceeded smoothly and recommended Ismail's expertise without reservation.

Courteous and Patient Staff

Staff members Ken and Majid are also frequently mentioned for their courteous and patient service. One reviewer noted the "excellent customer service from Ken and Majid," while another praised the Hour Choice team at Dalma Mall for their "great courtesy and excellent service," specifically highlighting Ken's patience during repeated visits. The business actively responds to reviews, thanking customers and inviting them to return, which reflects their commitment to ongoing customer engagement and satisfaction.

Hour Choice in Abu Dhabi

Located inside Dalma Mall in Abu Dhabi Industrial City — ICAD I, the store benefits from the mall's convenient positioning as a major retail hub in Abu Dhabi. Dalma Mall is a well-known shopping destination that attracts residents from across the city, offering ample parking and a family-friendly environment. Hour Choice - Dalma Mall operates with extended hours, staying open until midnight (00:00), which accommodates evening shoppers and those with busy daytime schedules. The store can be reached by phone at +971 2 447 4896 for inquiries about product availability, service appointments, or general questions.

What Sets Hour Choice Apart

As part of the Rivoli Group ecosystem, Hour Choice - Dalma Mall benefits from several distinctive services that elevate the customer experience beyond typical watch retail. The R Care Center provides dedicated watch repair and maintenance services, with drop-off locations available for convenient service requests. Customers can also track their repairs online through the Rivoli Group website, adding transparency to the service process. The R Concierge service allows customers to inquire about private appointments, special orders, and personalized suggestions — ideal for those seeking a more tailored shopping experience for a special occasion or significant purchase.

The Rivoli Group's scale — with over 1,350 professionals across the region — means that Hour Choice staff have deep product knowledge and access to a wide inventory across the network of over 230 stores. The store also participates in the Rivoli Group's promotional programs, including seasonal sales events such as the Big Savings promotions offering discounts of 25% to 50%, and spend-and-earn voucher offers, providing added value for shoppers. Corporate gifting solutions are also available, with options to personalize luxury gifts for business occasions.

Common Questions

What watch brands are available at Hour Choice - Dalma Mall?

Hour Choice carries a wide portfolio of international brands including Omega, Longines, Rado, Tissot, Swatch, Breguet, Blancpain, Montblanc, and many others across luxury, premium, and fashion categories. Visit the store or check the Rivoli Group website for the full brand list.

Does Hour Choice offer watch repair services?

Yes, through the Rivoli Group's R Care Center. Customers can drop off their watches at designated locations and track repair progress online via the Rivoli Group website.

What are the store hours at Dalma Mall?

Hour Choice - Dalma Mall operates with extended hours, open until midnight (00:00). Contact the store directly at +971 2 447 4896 to confirm current hours, as they may vary during holidays or special events.

Can I book a private appointment?

Yes, the R Concierge service allows customers to inquire about private appointments, special orders, and personalized suggestions. Contact the store or visit the Rivoli Group website for more details.

Does Hour Choice sell pre-owned watches?

Yes, the Reloved product range offers pre-owned luxury watches, providing an accessible entry point into prestigious timepiece ownership. Availability varies, so check with the store for current Reloved selections.

What watch accessories are available?

Hour Choice offers watch winders, watch boxes, and watch rolls from Wolf 1834, as well as premium watch straps from Delugs — everything needed to care for and display your timepiece collection.

How can I track my watch repair?

Customers can track their repairs online through the Rivoli Group website's repair tracking feature, providing transparency and updates throughout the service process.

Whether you are shopping for a new timepiece, seeking expert watch service, or looking for the perfect luxury gift, Hour Choice - Dalma Mall combines the prestige of the Rivoli Group's brand portfolio with the personalized attention of a dedicated local team. Compare Hour Choice with other watch retailers on Ilistify to find the best fit for your needs before making your next purchase.